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CTSI can provide expert opinion on national trading standards policy and legislation. However, if you are looking for details of a specific case it is most likely a matter for the local authority trading standards team.

Consumer rights enter the digital age: millions of UK's consumers set to benefit from new EU rules

Posted: 18/06/14

Fed up getting stuck with extra charges when you buy online? Can't make head or tail of a trader's cancellation form? Changed your mind about a purchase but been told you can't cancel?  Didn't realise that your computer software wouldn't be able to cope with your downloaded music video?

Vital changes to consumer contracts regulations now in force

Posted: 12/06/14

Businesses are being advised to familiarise themselves with the introduction of new consumer regulations by the Department for Business Innovation and Skills (BIS) as part of an EU Directive on 13 June.

Tips for sports fans to avoid World Cup and Commonwealth Games ticket fraud

Posted: 11/06/14

As Brazilian carnival dominates pub decor and friends and family pack the caravan for a trip to Glasgow, sports fans want to know how to get tickets online to this year's top tier sporting events without getting scammed. 

TSI launches friends and family doorstep crime campaign

Posted: 03/06/14

Every year the Trading Standards Institute (TSI) develops a National Consumer Week (NCW) campaign in an effort to highlight consumer protection issues. In 2013 we focused on used cars and the challenges used car purchases can bring to consumers. This year, we're focusing on doorstep crime. 

A bitter pill to swallow...

Posted: 20/05/14

Consumer advice organisation the UK European Consumer Centre is warning that the online purchase of health or beauty products such as slimming or diet pills and face creams could pose a potential problem for some consumers.

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