Login / Register/ Consumer Helpline 03454 04 05 06

News room

CTSI can provide expert opinion on national trading standards policy and legislation. However, if you are looking for details of a specific case it is most likely a matter for the local authority trading standards team.


Government to issue Whirlpool recall, urges consumers to ‘unplug’ unmodified machines

Posted: 13/06/19

The Office for Product Safety and Standards has urged consumers to ‘unplug’ unmodified and affected Whirlpool tumble dryers and contact the company.

Symposium by the sea – consumer experts gather in Brighton for annual event

Posted: 10/06/19

Trading standards and consumer champions tasked with protecting UK citizens gather at the Hilton Brighton Metropole for the Chartered Trading Standards Institute (CTSI) annual Symposium from 10 – 12 June, to discuss the big issues threatening our economy.

Help on its way for consumers complaining about traders in West Yorkshire

Posted: 05/06/19

West Yorkshire Trading Standards Service is now authorised to help consumers in a bid to resolve their complaints with traders in the county. The service covers Bradford, Calderdale, Kirklees, Leeds and Wakefield.

Institute of Professional Willwriters becomes approved ADR provider

Posted: 05/06/19

We all know that having a will drawn up isn’t an experience that most people look forward to, not least because it means facing up to your own mortality. At what could be a stressful time, the last thing anyone wants is for there to be a problem and for the customer to have cause to complain.

UK European Consumer Centre proves its worth against continued backdrop of Brexit uncertainty

Posted: 28/05/19

UK consumers have continued to use the UK European Consumer Centre (UK ECC) in their thousands, against a backdrop of continued uncertainty created by Brexit.


Follow us on twitter @ctsi_uk

© 2019 Chartered Trading Standards Institute. All rights reserved.

1 Sylvan Court Sylvan Way, Southfields Business Park, Basildon, Essex, SS15 6TH.
Company no. RC000879


Website by: