CTSI can provide expert opinion on national trading standards policy and legislation. However, if you are looking for details of a specific case it is most likely a matter for the local authority trading standards team.
CTSI Contact Services will be exhibiting at the Call & Contact Centre Expo on 18 and 19 March this year at Excel London.
Call centres are often viewed as cost centres within organisations as they tend to incur large costs through high staff turnover and training. To mitigate this, companies have sought various ways to restructure their call centre, such as through introducing new technologies, outsourcing call centres entirely, or offshoring them.
Touchstone Award winners uncovered thousands of consumers cheated by just one online seller.
Suffolk businessman, David Waters (71 of Manwick Road, Felixstowe), has today (19 December 2019) received a 32-month custodial sentence.
With Christmas just around the corner, local authority Trading Standards services in Scotland are urging consumers who are considering a last-minute purchase of jewellery for themselves or a loved one to make sure they are getting a genuine, quality product and good value for their money.