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CTSI can provide expert opinion on national trading standards policy and legislation. However, if you are looking for details of a specific case it is most likely a matter for the local authority trading standards team.

Call & Contact Centre Expo 2020

Posted: 04/02/20

CTSI Contact Services will be exhibiting at the Call & Contact Centre Expo on 18 and 19 March this year at Excel London.

The Virtual Contact Centre

Posted: 29/01/20

Call centres are often viewed as cost centres within organisations as they tend to incur large costs through high staff turnover and training. To mitigate this, companies have sought various ways to restructure their call centre, such as through introducing new technologies, outsourcing call centres entirely, or offshoring them.

Touchstone shows value of hallmarking

Posted: 07/01/20

Touchstone Award winners uncovered thousands of consumers cheated by just one online seller.

David Waters jailed for 2 years and 8 months for misleading vulnerable customers

Posted: 19/12/19

Suffolk businessman, David Waters (71 of Manwick Road, Felixstowe), has today (19 December 2019) received a 32-month custodial sentence.

Buying jewellery for Christmas? Make sure it’s the genuine article

Posted: 19/12/19

With Christmas just around the corner, local authority Trading Standards services in Scotland are urging consumers who are considering a last-minute purchase of jewellery for themselves or a loved one to make sure they are getting a genuine, quality product and good value for their money.

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