News Room :
Welcome to CTSI's News Room. Browse through our latest consumer protection and trading standards news reports (below), or check out our archive of news articles from previous years.
MEDIA ENQUIRIES : We can provide expert opinion, comments and spokespeople on a wide range of Trading Standards, consumer protection and regulatory issues - or point you in the right direction. Please call our press office on 01268 582240 or 07811244602, or email us: [email protected]
Coronavirus rogues darken doorsteps nationwide
Posted: 04/27/2020
The COVID-19 coronavirus pandemic has led to an explosion of scams online, on the phone and the doorstep.
Over the past six weeks, the Chartered Trading Standards Institute (CTSI) has received numerous reports of opportunists darkening the doorsteps of vulnerable people throughout the country.
UK ECC reports a surge in airline flight cancellation advice
Posted: 04/24/2020
The UK European Consumer Centre (UK ECC) has received a record number of enquiries in the last 48 hours with over 1000 consumers seeking its expertise and advice in relation to airline flight cancellations. This the biggest influx of consumer enquiries since the 2010 Icelandic volcanic ash cloud chaos.
Outbreak of scams during coronavirus pandemic
Posted: 04/20/2020
Since early March, the Chartered Trading Standards Institute (CTSI) has witnessed an avalanche of scams drop on UK consumers. These scams cover the full gamut of delivery methods, from doorstep to the telephone, to social media, text and email, and all themed around the COVID-19 coronavirus pandemic.
HMRC COVID-19 scam expands to all types of communication
Posted: 04/17/2020
In March, the Chartered Trading Standards Institute (CTSI) warned about a new HMRC-branded scam text claiming that the government are offering lump-sum payments "as part of its promise to battle COVID-19.
Recently, this scam theme has expanded from text and emails to telephone calls from bogus civil servants.
Netflix scam takes advantage of COVID-19 lockdown
Posted: 04/17/2020
The COVID-19 coronavirus pandemic lockdown has led to a surge in viewership of online video streaming services.