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CTSI can provide expert opinion on national trading standards policy and legislation. However, if you are looking for details of a specific case it is most likely a matter for the local authority trading standards team.


Codes scheme now protects almost £135bn of consumer transactions

Posted: 28/04/20

In what was an excellent year for the scheme, business members increased to 68,809 from 52,003 in 2018, representing a 32% year-on-year membership growth.  

Coronavirus rogues darken doorsteps nationwide

Posted: 27/04/20

The COVID-19 coronavirus pandemic has led to an explosion of scams online, on the phone and the doorstep.

Over the past six weeks, the Chartered Trading Standards Institute (CTSI) has received numerous reports of opportunists darkening the doorsteps of vulnerable people throughout the country.

UK ECC reports a surge in airline flight cancellation advice

Posted: 24/04/20

The UK European Consumer Centre (UK ECC) has received a record number of enquiries in the last 48 hours with over 1000 consumers seeking its expertise and advice in relation to airline flight cancellations. This the biggest influx of consumer enquiries since the 2010 Icelandic volcanic ash cloud chaos.   

Outbreak of scams during coronavirus pandemic

Posted: 20/04/20

Since early March, the Chartered Trading Standards Institute (CTSI) has witnessed an avalanche of scams drop on UK consumers. These scams cover the full gamut of delivery methods, from doorstep to the telephone, to social media, text and email, and all themed around the COVID-19 coronavirus pandemic.

HMRC COVID-19 scam expands to all types of communication

Posted: 17/04/20

In March, the Chartered Trading Standards Institute (CTSI) warned about a new HMRC-branded scam text claiming that the government are offering lump-sum payments "as part of its promise to battle COVID-19.

Recently, this scam theme has expanded from text and emails to telephone calls from bogus civil servants.


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