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CTSI can provide expert opinion on national trading standards policy and legislation. However, if you are looking for details of a specific case it is most likely a matter for the local authority trading standards team.
Institute of Professional Willwriters becomes approved ADR provider
Posted: 05/06/19
We all know that having a will drawn up isn’t an experience that most people look forward to, not least because it means facing up to your own mortality. At what could be a stressful time, the last thing anyone wants is for there to be a problem and for the customer to have cause to complain.
UK European Consumer Centre proves its worth against continued backdrop of Brexit uncertainty
Posted: 28/05/19
UK consumers have continued to use the UK European Consumer Centre (UK ECC) in their thousands, against a backdrop of continued uncertainty created by Brexit.
Business in Focus – all you need to know about ADR
Posted: 01/05/19
From disagreements between landlords and tenants to missing or damaged items, resolving disputes between business and customers can be a costly and time-consuming process, with court cases adding undue stress to an already unpleasant situation.
CTSI Symposium speakers announced
Posted: 24/04/19
A Government minister, a leading economist author, and a Labour Peer to join CTSI Symposium in Brighton on 10-12 June 2019.
CMA calls on holiday industry to give customers clearer Ts & Cs
Posted: 17/04/19
The Competition and Markets Authority (CMA) has launched a new campaign to help holiday and travel businesses improve the clarity of their terms and conditions.
