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CTSI can provide expert opinion on national trading standards policy and legislation. However, if you are looking for details of a specific case it is most likely a matter for the local authority trading standards team.


Unscrupulous practice of price gouging must stop says CTSI COVID-19 Roundtable

Posted: 16/06/20

Following a series of COVID-19 themed roundtable discussions relating to key issues affecting consumers during the pandemic, CTSI and organisations including Which?, Money Saving Expert, Resolver, The British Retail Consortium (BRC) and the Competition and Markets Authority (CMA) are calling for a stop to unscrupulous price gouging.

One in three Brits targeted by a scammer so far during lockdown

Posted: 15/06/20

Over a third of British adults (36%) have been the target of a scam since lockdown began, new research by Citizens Advice reveals.

Warning issued over KN95 facemasks

Posted: 12/06/20

The Health and Safety Executive (HSE) has warned that KN95 facemasks are not suitable PPE.

Coronavirus: CTSI convenes roundtable on COVID-19 issues

Posted: 08/06/20

Recognising the range of significant issues for consumers and business emerging from the COVID-19 crisis, the Chartered Trading Standards Institute (CTSI) has taken the proactive step to convene a series of virtual roundtables with key consumer protection partners and stakeholders from consumer, business and regulator perspectives. Representatives from CTSI, the Competition and Markets Authority (CMA), the Office for Product Safety and Standards (OPSS), NTS Scams, Moneysavingexpert.com, Citizens Advice (CitA), the British Retail Consortium (BRC), Which?, and Resolver have so far taken part.

Pandemic cancellations - beware ‘refund vouchers’ and ‘admin’ fees

Posted: 08/06/20

Consumers who have tickets for cancelled flights, holidays and events must have their legal rights to a refund upheld, says London Trading Standards (LTS), who have today published advice to consumers on their website (http://www.londontradingstandards.org.uk).


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