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CTSI can provide expert opinion on national trading standards policy and legislation. However, if you are looking for details of a specific case it is most likely a matter for the local authority trading standards team.


Hero Awards: Loan shark victim receives Hero Award for bravery

Posted: 26/06/19

A loan shark victim who was driven to the brink of suicide has been awarded the CTSI Brian Smith Hero Award by the Chartered Trading Standards Institute (CTSI) for his courage and bravery throughout his harrowing ordeal.

Hero Awards: Award winning UK ECC named the go to place for consumers seeking redress

Posted: 26/06/19

Do you know who to turn to when something goes wrong?

This question may sound straightforward but actually sits at the very heart of the constant battle of how best to protect consumers in the 21st century. For British consumers buying and selling within the European Union, UK European Consumer Centre (UK ECC) has your back.

Hero Awards: Trading standards ‘champion’ receives national Hero Award for doorstep crime convictions

Posted: 26/06/19

Tireless ‘champion’ of vulnerable consumers, Ruth Andrews, receives this year’s prestigious Trading Standards Hero Award from the Chartered Trading Standards Institute (CTSI), for leading the Multi-Agency Safeguarding Team as Head of Investigations and Safeguarding at North Yorkshire County Council.

Government to issue Whirlpool recall, urges consumers to ‘unplug’ unmodified machines

Posted: 13/06/19

The Office for Product Safety and Standards has urged consumers to ‘unplug’ unmodified and affected Whirlpool tumble dryers and contact the company.

“Tried-and-tested scams still pose huge threat” says Citizens Advice, as fraudsters on average pocket almost £3,000 per victim

Posted: 11/06/19

Over 11,000 complaints were made to Citizens Advice consumer service last year by people suspicious about possible offline scams.


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