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CTSI can provide expert opinion on national trading standards policy and legislation. However, if you are looking for details of a specific case it is most likely a matter for the local authority trading standards team.

Consumers urged to think before they buy online

Posted: 17/11/20

The COVID-19 coronavirus lockdowns have led to a rise in consumer spending online. 87% of UK consumers are estimated to have purchased a product online, and the public spends around £2bn a week on online purchases. 

Half of British consumers have had a parcel delivery issue since first March lockdown

Posted: 16/11/20

Almost half of British adults (47%) have had issues with parcel delivery since the country first went into lockdown in March, new research by Citizens Advice reveals. 

COVID-19: Bogus HMRC calls continue to target public

Posted: 11/11/20

The Chartered Trading Standards Institute (CTSI) has uncovered another telephone scam from individuals pretending to represent HMRC.

Green Homes Grant Scheme deadline too short warns CTSI

Posted: 06/11/20

The Chartered Trading Standards Institute's Lead Officer for Energy and Climate Change, Steve Playle, warns that the Government's Green Homes Grant Scheme (GHGS) may be subject to opportunists and fraud due to its short deadline.

CTSI podcasts highlight concerns around UK consumer protection after Brexit

Posted: 30/10/20

With EU exit day fast approaching, the Chartered Trading Standards Institute (CTSI) has released a series of ten podcasts discussing the potential effects on UK consumer protection after the Brexit transition period ends on 1 January 2021. The podcasts accompany CTSI's EU Exit online training modules.

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