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CTSI can provide expert expert opinion on national trading standards policy and legislation. However, if you are looking for details of a specific case it is most likely a matter for the local authority trading standards team.

New guide to help businesses understand their obligations

Posted: 16/12/16

Businesses that sell goods and services online and in people’s homes are being reminded that they can have more responsibilities than those who sell over the counter and on the high street.

RAC launches first used car code to be fully accredited by the Chartered Trading Standards Institute

Posted: 14/12/16

In a bid to boost consumers’ confidence when buying a second hand vehicle, the RAC has announced the launch of what was the UK’s first used car code accredited by the Chartered Trading Standards Institute.

More consumers are complaining about hotels and villas

Posted: 13/12/16

Complaints by UK consumers about accommodation services whilst abroad in Europe are rising and now account for the third largest number of ‘assistance cases’ handled by the UK European Consumer Centre.

Consumers flock to the UK European Consumer Centre for help

Posted: 07/12/16

More and more consumers are turning to consumer advice organisation UK European Consumer Centre for help when they have a dispute with a trader based in a European country outside the UK.

New guidance for retailers follows super-complaint

Posted: 07/12/16

New guidance aimed at stopping misleading and confusing pricing tactics used by some retailers has been published today, to help consumers get a fair deal.

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