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CTSI can provide expert opinion on national trading standards policy and legislation. However, if you are looking for details of a specific case it is most likely a matter for the local authority trading standards team.

Government to issue Whirlpool recall, urges consumers to ‘unplug’ unmodified machines

Posted: 13/06/19

The Office for Product Safety and Standards has urged consumers to ‘unplug’ unmodified and affected Whirlpool tumble dryers and contact the company.

“Tried-and-tested scams still pose huge threat” says Citizens Advice, as fraudsters on average pocket almost £3,000 per victim

Posted: 11/06/19

Over 11,000 complaints were made to Citizens Advice consumer service last year by people suspicious about possible offline scams.

Symposium by the sea – consumer experts gather in Brighton for annual event

Posted: 10/06/19

Trading standards and consumer champions tasked with protecting UK citizens gather at the Hilton Brighton Metropole for the Chartered Trading Standards Institute (CTSI) annual Symposium from 10 – 12 June, to discuss the big issues threatening our economy.

Help on its way for consumers complaining about traders in West Yorkshire

Posted: 05/06/19

West Yorkshire Trading Standards Service is now authorised to help consumers in a bid to resolve their complaints with traders in the county. The service covers Bradford, Calderdale, Kirklees, Leeds and Wakefield.

Institute of Professional Willwriters becomes approved ADR provider

Posted: 05/06/19

We all know that having a will drawn up isn’t an experience that most people look forward to, not least because it means facing up to your own mortality. At what could be a stressful time, the last thing anyone wants is for there to be a problem and for the customer to have cause to complain.

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