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CTSI can provide expert opinion on national trading standards policy and legislation. However, if you are looking for details of a specific case it is most likely a matter for the local authority trading standards team.

UK ECC reports a surge in airline flight cancellation advice

Posted: 24/04/20

The UK European Consumer Centre (UK ECC) has received a record number of enquiries in the last 48 hours with over 1000 consumers seeking its expertise and advice in relation to airline flight cancellations. This the biggest influx of consumer enquiries since the 2010 Icelandic volcanic ash cloud chaos.   

Outbreak of scams during coronavirus pandemic

Posted: 20/04/20

Since early March, the Chartered Trading Standards Institute (CTSI) has witnessed an avalanche of scams drop on UK consumers. These scams cover the full gamut of delivery methods, from doorstep to the telephone, to social media, text and email, and all themed around the COVID-19 coronavirus pandemic.

HMRC COVID-19 scam expands to all types of communication

Posted: 17/04/20

In March, the Chartered Trading Standards Institute (CTSI) warned about a new HMRC-branded scam text claiming that the government are offering lump-sum payments "as part of its promise to battle COVID-19.

Recently, this scam theme has expanded from text and emails to telephone calls from bogus civil servants.

Netflix scam takes advantage of COVID-19 lockdown

Posted: 17/04/20

The COVID-19 coronavirus pandemic lockdown has led to a surge in viewership of online video streaming services.

New advice launched to combat COVID-19-related food waste

Posted: 16/04/20

The Chartered Trading Standards Institute (CTSI) is assisting with the release of advice created jointly by the Food Standards Agency (FSA), Department for Environment, Food and Rural Affairs (DEFRA) and the Waste and Resources Action Programme (WRAP) to consumers and businesses on how to reduce it.

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