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Plenaries and Masterclasses

Unprecedented Times: Consumer vulnerability in a changing world

Unprecedented Times: Consumer vulnerability in a changing world

The ongoing issues from COVID-19 and the rapid shift from “bricks to clicks” have caused an increase in vulnerability within the consumer landscape, with new opportunities for scams and criminal activity; new risks for consumers; and new challenges for regulators. As we look to build consumer confidence, the trading standards profession must have a role in tackling these vulnerabilities. This panel discussion will be an opportunity for delegates to engage with these issues both generally and in subject specific areas to gain an understanding of how the profession can help with consumer vulnerability. 

Keynote address

Elisabeth Costa, Senior Director Policy and Partnerships - Behavioural Insights Team

Learning outcomes

Delegates will gain an understanding of value of the role of trading standards in dealing with consumer vulnerability in the consumer protection landscape in light of current issues and the “long tail” of COVID-19.


Steve Ruddy, Chair - ACTSO


Noyona Chundar, Chief Executive - Consumer Council Northern Ireland

George Lusty, Senior Director Consumer Protection - Competition and Markets Authority 

Chris Wood, Assistant Director, Research, Policy and Public Affairs - Shelter

Presentation Download





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