Login / Register/ Consumer Helpline 03454 04 05 06

Frequently asked questions

If I hold the DCA, DTS or DCATS qualification, can I be a Student member?

The Chartered Trading Standards Institute membership categories are based on Trading Standards qualifications. The Board of Trade certificate, DPCP full DCA, DTS, and DCATS qualifications and their antecedents are still recognised Trading Standards qualifications, and entitle the holder to Full membership. The DCA part one is the equivalent of the FCATS/CSCATS qualification, and both qualifications entitle the holder to Associate membership.

Can CTSI help me with a problem I have, such as a faulty item, or poor service provided?

We are afraid not, CTSI is the professional body for trading standards officers, even if it is a serious complaint, rather than a question about your rights, the Citizens Advice consumer service will offer you front line advice or handle the case by passing it on with all your details to the relevant trading standards office in a local authority. 

The Chartered Trading Standards Institute is private company who supply Membership & Training for Trading Standards professionals, and as such we are unable to provide you with the information you require. Nor are we able to forward on any correspondence which may be posted to us, this will be returned to the sender.

Citizens Advice consumer service provides free, confidential and impartial advice on consumer issues. Visit www.adviceguide.org.uk or call the Citizens Advice consumer helpline on 03454 04 05 06.

Should I send payment with my application form?

No, membership fees for the first year are calculated on a pro rata basis. Branch fees are not charged in the first year of membership. If your authority is paying for your membership, please ensure that a purchase order is attached (if required) and the invoice authority form (PDF 48KB) is completed.

Is VAT applied to membership fees?

No, membership fees are exempt from VAT. As is the Chartered Trading Standards Practitioner registration fee. Reflective statements for CTSP status do however attract VAT.

When are Branch fees charged?

Not all Branches charge a fee, however for the first year of membership Branch fees are not applied. If the member pays by direct debit the Branch fee is taken in the first instalment.

How long does the application process take?

Approximately one month. Once your application form is received Member Services will contact you with a timetable outlining the dates and processes involved.

What are the differences between a paying and non-paying Student?

Employment status is the main factor. If the applicant is studying for 40 or more weeks of the year, they are entitled to free Student membership, for a maximum of four years or until qualifications are gained. Part time students working within a local authority are expected to make a contribution to their membership. Fees are calculated at one third of a Full membership.

Should I send in my membership application form before my framework entry forms?

We prefer to receive the membership form before the framework entry forms. However they can be sent at the same time. If we receive entry forms before your application form, there is a possibility that you may be charged framework entry fees at a non-member rate.

Can I make use of the CTSI logo on my letterheads etc?

No; individual members of the Institute may not use the CTSI logo for any reason.

Companies who take out Corporate Affiliate membership have their own specific logo to use, which also denotes their Corporate Affiliate status.

What is the introduce a friend scheme?

A chance for existing members to benefit from introducing a new member. Categories eligible for the scheme are Full/Associate/and Affiliate. Introduce a new member for one of these categories and receive a £15.00 Love2Shop High Street voucher, which can be used at numerous outlets. Application forms and flyer must be sent at the same time. Not applicable to Student members.

Members can also introduce businesses to the Corporate Affiliate category. The same voucher is available, up to a maximum of £75.00 (Dependent on the size of the company). This can be claimed by the member or passed directly on to the member's Branch coffers. 

Follow us on twitter @ctsi_uk

© 2018 Chartered Trading Standards Institute. All rights reserved.

1 Sylvan Court Sylvan Way, Southfields Business Park, Basildon, Essex, SS15 6TH.
Company no. RC000879

Website by: