Providing Inclusive Services Training

Inclusive service training is a powerful tool for creating a more equitable, welcoming, and successful business. It empowers employees, enhances customer experiences, drives innovation, and improves the company’s reputation, leading to long-term business growth and sustainability.

This free webinar will help businesses understand their obligations to providing inclusive services.

This course will provide you with information on inclusive services, managing consumer expectations, redress processes and organisational insights.

Book Your Place on this Course

About this Training Course

Who is this Course Suitable for:

This online training course is suitable for organisations and businesses that serve consumers.

Sessions will be Delivered by:

Lou Baxter - CTSI Lead Officer for Advice, Education and Consumer Vulnerability. Joint CEO of Consumer Friend, Consumer Champion and expert in consumer vulnerability.

Once completed, attendees will:

understand the diverse nature of consumers
know how to ensure that consumers receive the information necessary in the right format to make informed decisions and are not exploited
ensure the consumer gets the best outcomes for themselves
have developed strategies to ensure consumer vulnerability, inclusion and diversity are always considered
identify opportunities for considering how you can change things within your own organisation

Session Details

Date and time: 10 February 2025 10.00 - 13.00
Location: Online, via MS-Teams
Rate: FREE
CPPD: 3 hour.

Book Your Place on this Course

PLEASE NOTE : By clicking on the above link, you will be taken to CTSI's Booking Portal, where you can select your session and enter your details.

OPSS Online Business Support Programme

The Office for Product Safety and Standards (OPSS) - part of the UK Government's Department for Business and Trade - are currently piloting an online business support programme providing access to free training workshops, online materials and guidance for small-to-medium sized online sellers.

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