Login / RegisterAdvantage Home Construction Insurance - AHCI
Contact details
Address
Advantage House
110 Mere Grange
St-Helens
WA9 5GG
Contact information
Tel: 0845 900 3969
E-Mail: [email protected]
Web: https://ahci.co.uk
Type or sector of disputes
The entity is competent for disputes in the following sectors
- New Home Builds
- Conversion Properties
The entity is competent for disputes initiated by
- Consumers
The entity is competent for disputes against traders established in
- UK
Procedure
Fees
- Fees have to be paid by the consumer (fixed free)
- Fees have to be paid by the trader (fixed free)
Language(s)
The entity is handling the procedure in the following languages:
- English
Average length of the procedure (in days or months)
- 90 days
Conduct of the procedure
- Writing
Outcome of the procedure
- non-binding
Grounds for refusal
- The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
- The dispute is frivolous, vexatious or where no viable outcome is likely to be reached
- The value of the claim is below the required threshold
- The complaint is being or has previously been considered by another dispute resolution body or by a court
- The consumer has not submitted the complaint to the dispute resolution body within the required time limit
- If a consumer has received a final response and a conclusion has been received, the consumer may not reopen the case and/or file an additional complaint against the developer
- Dealing with the dispute will seriously affect the functioning of the dispute resolution body
- Complaints will only be accepted in connection developers who have obtained a AHCI Ltd warranty policy and are members of the AHCI Ltd Consumer Code for Developers of Homes for Sale
