Flight Disruption at UK Airports

What are your Consumer Rights when flights are disrupted at UK airports? Find out what you might be entitled to and how you can claim.

Are Unsafe Goods Flooding the UK?

With more than 80% of products tested by Government labs failing basic safety checks - is the UK becoming a dumping ground for dangerous products?

Business Certificate of Competence in Product Safety (BCCPS)

Responsible for the design, manufacture or distribution of consumer products? Or part of the supply chain? The BCCPS qualification may be for you.

CTSI Hero Awards 2023 - Nominations

Celebrating remarkable people who make an outstanding contribution to consumer protection. Nominations now open for the 2023 Hero Awards!

CMA Inquiry into Unit Pricing ✔

CTSI welcomes the Competition and Markets Authority's recent Inquiry into Unit Pricing - Results should increase clarity for consumers.

Our 'Anything But Standard' Film

Thinking of a career in consumer protection? Our new campaign celebrates the work of the Trading Standards profession. Click here to watch our film.

Young Consumer Influencer of the Year

Aged between 13 and 17, with a creative flair? Enter our prize competition to highlight the dangers of Loan Sharks, Dangerous Products or Fireworks.

Welcome to CTSI

Founded in 1881 (as the 'Incorporated Society of Inspectors of Weights and Measures'), today's Chartered Trading Standards Institute (CTSI) is one of the world’s longest-established organisations dedicated to the field of Trading Standards and Consumer Protection. After more than 140 years of progress, we remain immensely proud of our close association with the Trading Standards profession and the vital work it continues to do – promoting fair business practices, tackling rogue traders and, ultimately, protecting UK consumers. To keep up-to-date with CTSI's work, you can register to the CTSI channel on WiredGov or follow us on X (previously Twitter), Facebook or LinkedIn.