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CTSI has a long history of providing services to government and businesses. From consumer law training to bespoke technology systems, our expertise and highly regarded reputation makes us the perfect partners to help your business succeed.
The CTSI brand is trustworthy and reliable and synonymous in protecting consumers and business. Alignment with the CTSI brand offers a way for your business to distinguish its offering from that of your competitors.
Our extensive range of business expertise includes:
Business Companion
Consumer law can be complex, yet it is vital that businesses understand their obligations to, and the rights of their customers.
Business training and education
Whether it's understanding your obligations as a retailer, preventing the sale of under-age goods or improving your customer relations, our dedicated team of experts can help you take your business to the next level.
Contact centre services
Do you need help handling your customer enquiries or dealing with complaints? Our experience contact centre team are proud to hold the highly regarded government-backed accolade of Customer Service Excellence, providing assurances that your customer service reputation is safe in our hands.
Consumer Codes Approval Scheme (CCAS)
As a business, you can be a part of the Consumer Codes Approval Scheme (CCAS) by belonging to a code sponsor. It reassures consumers of your higher level of customer service and consumer protection.
Alternative Dispute Resolution (ADR)
Since October 2015, traders who have an unresolved dispute with a consumer have been required to give the consumer details of an Approved Alternative Dispute Resolution (ADR) body and to indicate whether they are willing to use them or not.
CTSI Conference
CTSI Conference is the leading UK Consumer Affairs event where businesses can gain exposure to decision makers and key influencers from both public, private and third sector organisations.
Digital technology and e-learning solutions
If you want to record customer interaction more efficiently or use the latest online learning tools to ensure your team are up-to-speed on the latest company initiatives, we're able to call on our years of experience to quickly deliver innovative solutions that solve problems, improve efficiency and deliver value.
Event management
CTSI is a well established and respected events provider, with many years of experience and expertise in delivering a wide range of events including training days, conferences, seminars, round-table discussions, telephone tutorials, examinations and award ceremonies.
Communications
How do you make sure your audience hears what you have to say? We deliver tailored business communications solutions to help businesses of all sizes on their journey to better communications.
