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Dealing with regulatory compliance can be complex and confusing and with the increased emphasis on the importance of consumer protection, it is vital that businesses safeguard the health and safety of their customers as well as their own reputation and organisations.
CTSI’s comprehensive range of customer service and consumer law training provides you with the knowledge and information to protect your business, promote best practice and develop the potential for your organisation to thrive.
Suitable for organisations of all sizes and designed for employees at all levels. Our flexible and cost-effect training solutions can be tailored to meet your specific objectives and budget.
Available Training Includes:
- Prevention of sale of under-age goods
- Selling knives
- Legal requirements for care homes
- Used car legislation
- Statutory rights
- Customer service
- Call handling
- Complaint handling/escalation
- Health and safety
- Trading fairly
- Intellectual property
- Product safety
- Weights and Measures
Free training for businesses
Consumer Vulnerability
Identifying why consumer vulnerability is important for businesses because it ensures regulatory compliance, mitigates significant reputations risk and improves customer trust and loyalty by treating all consumers fairly.
Free training for businesses
Businesses Introduction to the Tobacco and Vapes Act 2026
The Tobacco and Vapes Act became law on the 29th April 2026. This Act, described as the “greatest piece of public health legislation ever” will protect children from addiction and lifelong harms caused by smoking and vaping. Join out webinar to introduce you to the Act.
Free training for businesses
Consumer Rights and Remedies for Businesses
This online webinar explores the rights and remedies that consumers are entitled to, when entering into contracts with businesses involving goods, services and digital content.
Relevant case law and practical examples will be discussed to show how the law is applied in practice.
Other training for businesses
Food Regulation - Food Supplements
This 4-hour live webinar offers a practical guide to navigating food supplement legislation in the UK, providing an overview of the UK regulatory framework for food supplements, beginning with the legal definition of food supplements and key legislation, including post-Brexit changes.
Food Regulation - Nutrition and Health Claims
This 4-hour live webinar explores the practical application of nutrition and health claims, enforcement case law, and the balance between legal compliance and commercial pressures. Using real-world examples, it focuses on how to navigate labelling and marketing challenges while keeping consumer protection at the core.
Food Regulation - Regulated Foods
This 4-hour live webinar offers a clear, practical overview of the complex legal controls around additives, flavourings, GMOs, food contact materials, and novel foods. Led by industry experts, it equips attendees with the knowledge to apply these rules confidently and stay compliant in a changing regulatory landscape.
Choosing CTSI Training will ensure your workforce is up-to-date with the latest legislation that affects your business, develop their competency to safeguard your organisation against legal and reputational risk and deliver outstanding customer service to empower your business to succeed.
To find out more email [email protected] or call 01268 8866979
