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Dealing with regulatory compliance can be complex and confusing and with the increased emphasis on the importance of consumer protection, it is vital that businesses safeguard the health and safety of their customers as well as their own reputation and organisations.
CTSI’s comprehensive range of customer service and consumer law training provides you with the knowledge and information to protect your business, promote best practice and develop the potential for your organisation to thrive.
Suitable for organisations of all sizes and designed for employees at all levels. Our flexible and cost-effect training solutions can be tailored to meet your specific objectives and budget.
Available Training Includes:
- Prevention of sale of under-age goods
- Selling knives
- Legal requirements for care homes
- Used car legislation
- Statutory rights
- Customer service
- Call handling
- Complaint handling/escalation
- Health and safety
- Trading fairly
- Intellectual property
- Product safety
- Weights and Measures
Free Training for Businesses
We're busy creating some exciting free training opportunities for businesses - keep your eyes peeled!
Other Training for Businesses
Food Regulation - Name of food, ingredients, allergens and QUID
This live, interactive module provides a practical understanding of the four fundamental areas of food labelling compliance: food names, ingredient declarations, QUID (Quantitative Ingredient Declarations) and allergen labelling.
FREE Tobacco and Vapes Act 2026 bitesize webinars:
With the next stage of the Tobacco and Vapes Act 2026 coming into force, we're offering a series of free webinars for retailers of tobacco, nicotine and vape products, to help ensure they are complying with both current requirements as well as the new responsibilities brought in under the Act.
Fixed Penalty Notice: Wednesday 30 September 10.00 -11.00
This session will explain what offences can now be dealt with by Fixed Penalty Notices, highlight when these notices may be used, discuss how notices are treated and what happens if the trader decides to challenge or not pay.
Underage Sales: Friday 9 October 10.00 - 11.00
This session for businesses will highlight why it is important to avoid underage sales and what measures they should take to ensure they comply with age of sale restrictions.
Reasonable Step: Monday 12 October 13.00 – 14.00
This session for businesses will cover what the courts may see as “reasonable steps” in the event of a prosecution for an underage sale.
FREE Business update on Alternative Dispute Resolution
This webinar will explore the recent developments with ADR, focussing on how the Digital Markets, Competition and Consumers Act 2024 has changed the landscape. It will particularly focus on what is meant by ADR, the benefits of ADR schemes, the practicalities faced by ADR providers, and the role of CTSI in accrediting providers and ensuring the the process runs smoothly.
Choosing CTSI Training will ensure your workforce is up-to-date with the latest legislation that affects your business, develop their competency to safeguard your organisation against legal and reputational risk and deliver outstanding customer service to empower your business to succeed.
To find out more email [email protected] or call 01268 8866979
