Login IconLogin / Register/ Consumer Helpline delivered by Citizens Advice 0808 223 1133

Business Services

Business training and education

Business training and education

Dealing with regulatory compliance can be complex and confusing and with the increased emphasis on the importance of consumer protection, it is vital that businesses safeguard the health and safety of their customers as well as their own reputation and organisations. 

CTSI’s comprehensive range of customer service and consumer law training provides you with the knowledge and information to protect your business, promote best practice and develop the potential for your organisation to thrive.

Suitable for organisations of all sizes and designed for employees at all levels. Our flexible and cost-effect training solutions can be tailored to meet your specific objectives and budget.

Available training includes:

  • prevention of sale of under-age goods
  • selling knives
  • legal requirements for care homes
  • used car legislation
  • statutory rights
  • customer service
  • call handling
  • complaint handling/escalation
  • health and safety
  • trading fairly
  • intellectual property
  • product safety
  • weights and measures

Choosing a CTSI training solutions will ensure your workforce is up-to-date with the latest legislation that affects your business, develop their competency to safeguard your organisation against legal and reputational risk and deliver outstanding customer service to empower your business to succeed.

To find out more contact productinfo@tsi.org.uk or tel:01268 886697





Follow us on twitter @ctsi_uk

  • Our upcoming PAS 7050 free online course provides suggestions and recommendations to prevent unsafe products from r… https://t.co/JvnCZXpJng

  • Thank you to @foodgov for supporting the CTSI Conference. To learn more about the event and opportunities for exhib… https://t.co/UdLRRpS2ob

  • When you buy groceries, do you check the cost of a product per litre or kg on similar items (unit pricing) to work… https://t.co/4HzqcQUVwP

© 2023 Chartered Trading Standards Institute. All rights reserved.

1 Sylvan Court Sylvan Way, Southfields Business Park, Basildon, Essex, SS15 6TH.
Company no. RC000879

Investors in People and Customer excellence award logos

Website by: