LoginCTSI Professional Training
CTSI's wide range of Professional Training courses are intended to sit alongside and complement our qualification-based training.
Our courses are chiefly designed to keep Local Authority professionals up-to-date with legislative changes, equip them with the knowledge and skills to work effectively with business, and build their consumer confidence. Many courses are also open to non-trading standards professionals - and some are free.
HAVE YOUR SAY : If there are any specific subject areas or courses that you would like included in the CTSI Professional Competency Programme, please complete our Course Suggestion Form. To receive regular Training and Competency Updates direct to your inbox, please subscribe to the Professional Training and Competency Newsletter (CTSI Newsletter 'Select and Subscribe' form - opens in a new tab).
Browse our Professional Training Courses :
Alternative Dispute Resolution - a practical guide for businesses
ADR helps businesses resolve disputes efficiently and fairly, saving time and money while maintaining positive customer relationships.
Advanced Practitioner in Age Restricted Sales Enforcement
Are you a Law Enforcement or Community Safety Professional engaged in tackling the sale of age restricted goods to children and young people? Then this course is for you.
Update on Alternative Dispute Resolution
The Digital Markets, Competition and Consumers Act 2024 (DMCC Act) brings significant changes to the regulation of Alternative Dispute Resolution (ADR) for consumer disputes in the UK. The reforms are particularly important because they strengthen oversight of ADR providers and aims to improve consumer confidence in redress mechanisms. This webinar will explore the recent developments with ADR and how the DMCC Act has changed the landscape.
Enforcement officers FREE Tobacco and Vapes Act 2026 bitesize webinars
FREE webinars linked to the Tobacco and Vapes Act 2026 for enforcement officers of tobacco, nicotine and vape products.
FREE Tobacco and Vapes Act 2026 Training for Businesses
FREE webinars linked to the Tobacco and Vapes Act 2026 for retailers of tobacco, nicotine and vape products.
Product Safety – Current Trends for TSOs
By identifying risks early and targeting enforcement activity where the potential for consumer detriment is greatest, TS professionals can prevent harm before it occurs. This proactive, intelligence-led approach helps remove unsafe products from the market, disrupt scams and rogue trading, protect vulnerable consumers, and reduce financial and physical harm, ultimately delivering better consumer protection outcomes with available resources.
The Fraud Act; Why, When and How?
Understanding the Fraud Act 2006 is essential for enforcement officers because it provides the legal framework for identifying, investigating, and taking action against fraudulent behaviour to protect consumers and businesses from financial harm.
Doorstep Crime – A Practical Guide
Responding effectively to doorstep crime can make a significant difference to protecting vulnerable residents and preventing further harm. This practical course is designed to give officers the knowledge, confidence and skills needed to respond to doorstep crime complaints and live incidents, helping them make informed decisions and take effective action when it matters most.
Food Regulation: Name of the food, ingredients, allergens and QUID
Ensuring food labels are lawful, accurate, auditable, and trustworthy is essential in keeping consumers safe and protecting organisation from regulatory and reputational risk.
NEW DATE: Unlocking AI - A Practical Guide for Trading Standards Professionals
AI tools are changing the way professionals work, and Trading Standards is no exception. This practical half-day session cuts through the noise to give you the tools, techniques and confidence to start using AI effectively in your role, right from your next working day.
Legal Metrology and Product Safety Training Programme
This programme for building LA capability, with Product Safety and Legal Metrology training, is funded by the Office for Product Safety and Standards and is offered free-of-charge to all local authority practitioners throughout the UK.
Consumer Friend Academy
Train to be a Certified Consumer Vulnerability Champion! Be at the forefront of consumer advocacy with a new 6-week training programme by Consumer Friend Academy. Ideal for those working in customer-facing roles across different sectors, learn how to identify, understand and respond to consumer vulnerability with empathy, clarity and inclusive service.
Defusing Difficult Situations - Turning Conflict into Calm
Public sector workers often interact with people who may be stressed, frustrated, vulnerable, distressed, or angry. This training helps employees manage challenging encounters safely, professionally, and effectively, giving them practical tools and proven techniques to stay calm, defuse tension, and turn conflict into constructive dialogue.
Neuro-Inclusion Training
Customer facing environments including shops, digital platforms and public-facing services, can unintentionally create overwhelming or inaccessible experiences for neurodivergent people. Preparing for neuro‑inclusive customer interactions requires intentional design across communication, environment, process, and staff behaviour.
Everything Speaks - Effective Communication
Every action sends a message — effective communication is one of the most important skills for a Trading Standards Officer because success often depends not only on knowing the law, but on being able to explain, influence, investigate, and build trust with a wide range of people.
Personal Resilience and Mental Toughness
Resilience is not about "being tougher" or ignoring stress; it is about developing the skills, habits and mindset needed to perform effectively, make sound regulatory decisions and protect personal wellbeing in demanding public protection roles.
Routes to Reimbursement in Doorstep Crime Cases
Securing reimbursement can make a significant difference to victims' financial wellbeing, confidence and recovery, while also demonstrating positive outcomes from enforcement activity. This online session equips Trading Standards professionals with the knowledge and practical tools needed to help victims of doorstep crime recover lost money.
The PSR APP Rules and How to Navigate Them
Understanding and navigating reimbursement claims under the Payment Systems Regulator's Authorised Push Payment (APP) fraud rules can be complex, particularly when supporting vulnerable victims of fraud and doorstep crime. This practical session provides a detailed walkthrough of the PSR APP reimbursement framework, helping you understand when the rules apply, how the process works, and what steps can be taken to maximise the likelihood of a successful outcome.
Solving Complex Problems: Practical Tools for Regulatory Professionals
Problem-solving skills are especially valuable for those working in the public sector because many roles involve analysing situations, interpreting regulations, and finding practical solutions that protect consumers, businesses, or the public interest.
A Carer That Didn't Care
Learn how to recognise indicators of abuse, support vulnerable victims and witnesses, work effectively alongside safeguarding teams, and take confident enforcement action to better protect vulnerable adults within your community.
CTSI Professional Competency in Food
This competency is designed as a stand-alone qualification, providing all the necessary knowledge and skills needed, to carry out Food duties. It is suitable for candidates new to this subject area, although recommended that a person will have some prior experience within Trading Standards
CTSI Professional Competency in Product Safety
This CTSI Product Safety competency will provide you with the knowledge and key understanding of the application of Product Safety law, enforced by regulatory bodies across the UK.
CTSI Professional Competency in Tobacco, Nicotine and Vaping Regulations
This professional qualification has been developed by CTSIs experts to equip professionals responsible for enforcement of tobacco, nicotine and vaping regulations with the necessary knowledge and skills to undertake this role.
CTSI Professional Competency in Feed
This CTSI Feed competency will provide you with the knowledge and key understanding of the application of feed law, enforced by regulatory bodies across the UK.
Professional Competency in Intellectual Property Law (IP)
CTSI’s Intellectual Property experts have developed a professional competency that is accepted under the new legislation and is suitable for those working in the Intellectual Property area.
CTSI Animal Health and Welfare Professional Qualification
CTSI’s Animal Health and Welfare experts have developed a professional qualification that is accepted under the new legislation and is suitable for those working in the Animal Health and Welfare area.
UK Weighing Federation Training Days
NEW DATES ANNOUNCED! Theory and Practical Training in Weights and Measures Inspection.
Business Certificate of Competence in Product Safety (BCCPS)
Do you work in the consumer product industry? Are you responsible for designing, manufacturing, distributing, or part of the supply chain for consumer products? Then this course is for you
EU Exit e-learning portal
The EU Exit portal is a key resource in keeping trading standards professionals up to date with of all the significant developments affecting UK consumer law.
CTSI Qualification Framework (QF)
CTSI's Professional Qualification Framework offers the full range of training and development, from entry level right up to the coveted and respected charted trading standards practitioner status (CTSP).
