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Our management team, including our leadership team, ensures the smooth and effective running of CTSI.


John  Herriman

John Herriman, Chief Executive

John has a background working across various sectors, ranging from commercial through to local government and from the Armed Forces to not-for-profit organisations. A career spanning 35 years has given him an incredible diversity of perspectives on how different sectors operate and how they can work together successfully.

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Riyad Islam

Riyad Islam, Director of Finance & Corporate Services and Company Secretary

Riyad is a Chartered Management Accountant with both private and third sector experience. Riyad joins CTSI after 12 years as Director of Finance and Resources at St Clare Hospice in West Essex.

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Duncan Stephenson

Duncan Stephenson, Director of Policy & Public Affairs

Duncan joined CTSI as Director of Policy and Public Affairs. He has overall responsibility for the Institute’s policy, campaigning and communications activities.

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Andy Allen

Andy Allen, Service Director Delivery Excellence

Andy entered the trading standards service with Cornwall County Council in 1998, spending 6 years in a variety of roles including consumer advice, business support and food enforcement activities.

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Eleni Chalkidou

Eleni Chalkidou, Director of Communications

Eleni is a polyglot ink slinger with demonstrated ability to turn business objectives into successful communication strategies and effective PR tactics.

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Jacqui  Guerreiro

Jacqui Guerreiro, Membership & Governance Manager

After obtaining a Diploma for Secretarial Linguists, Jacqui worked for a London buying office for international department stores and then an English language school.

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Laura Kane

Laura Kane, Interim Head of Policy

Laura joined the CTSI policy team in March 2020. Laura is a law graduate with a passion for consumer protection, embarking on her career in The Trading Standards Service Northern Ireland where she spent 7 years and completed her DCATS, qualifying as an Inspector in 2012.

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Lindsey Cole

Lindsey Cole, Finance Manager

Lindsey joined CTSI in 2005, having previously worked at ITM UK Ltd as their Accounts Co-ordinator.

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Paul Gordon

Paul Gordon, Service Director IT & Production

Paul has worked at CTSI since November 1997, having previously been employed as an Analyst Programmer at Essex County Council.

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Phil Owen

Phil Owen, Service Director Professional Relationships

Phil represents the Institute and Trading Standards at the highest levels with UK government in the formation of regulatory reform policy and legislative developments – advising on aspects of business compliance, consumer and trading law.

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Sue Steward

Sue Steward, Head of Client & Commissioning

Sue is head of Client and Commissioning at CTSI, she has worked for the Institute for 3 years, having originally been taken on to drive forward the Qualification Review.

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