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CTSI Management

Our talented management team - including the Senior Leadership Team - ensures the smooth and effective running of CTSI. They are drawn from a variety of backgrounds - but all share a deep commitment to consumer protection and CTSI's very specific aims and objectives.


John  Herriman

John Herriman, Chief Executive

John has a background working across various sectors, ranging from commercial through to local government and from the Armed Forces to not-for-profit organisations. A career spanning 35 years has given him an incredible diversity of perspectives on how different sectors operate and how they can work together successfully.

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Chantelle Levoir

Chantelle Levoir, Finance and Corporate Services Director

Chantelle joined the Institute in August 2023 as Director of Finance and Corporate Services. Her remit covers Finance, HR, Governance, Membership, IT, Data and Legal. She also serves as Company Secretary for the CTSI Group.

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Phil Owen

Phil Owen, Service Delivery Director

Phil is a committed and passionate trading standards professional, that has worked in the trading standards profession for 25 years - as a practitioner and manager in local government, a policy and programme director in central government and for the past 15 years has led a variety of management and leadership roles at CTSI.

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Duncan Stephenson

Duncan Stephenson, Policy and External Affairs Director

Duncan has overall responsibility for CTSI’s policy, campaigning and communications activities. With more than 25 years' experience, he has achieved considerable success in his field - having led the policy, campaigns and communications for two national, member-based charities.

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Jessica Merryfield

Jessica Merryfield, Head of Policy and Campaigns

Jess is leading on CTSI’s Policy work, including helping CTSI to drive change and build influence externally, and champion the work of the Trading Standards profession.

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Jacqui  Guerreiro

Jacqui Guerreiro, Head of Membership and Governance

After obtaining a Diploma for Secretarial Linguists, Jacqui worked for a London buying office for international department stores and then an English language school.

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Sue Steward

Sue Steward, Head of Education & Training

Sue is Head of Education & Training at CTSI, she has worked for the Institute for 3 years, having originally been taken on to drive forward the Qualification Review.

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Paul Gordon

Paul Gordon, Head of IT

Paul has worked at CTSI since November 1997, having previously been employed as an Analyst Programmer at Essex County Council.

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Spencer Dyment-Shone

Spencer Dyment-Shone, Head of Marketing and Digital

With a longstanding interest in consumer protection, Spencer joined CTSI (on an interim basis) at the start of 2024 - having worked for nearly three decades in marketing and digital development (with the last 12 years as a consultant and digital project manager).

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Andy Allen

Andy Allen, Contact & Advice Centre Manager

Andy entered the trading standards service with Cornwall County Council in 1998, spending 6 years in a variety of roles including consumer advice, business support and food enforcement activities.

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Elaina Jones

Elaina Jones, Marketing and Sales Manager

Elaina has been at the heart of CTSI’s sales and business development efforts for more than a decade. Currently extending her talents within the marketing department, she remains the driving force behind many of the Institute’s commercial endeavours - including its flagship Annual Conference.

Richard Cowles

Richard Cowles, Education and Training Manager

Richard joined CTSI in August 2023 having previously worked as a Qualifications and Assessment Manager.

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Tom Morgan

Tom Morgan, Membership Manager

Tom has worked in and around the membership profession for over ten years. His experience ranges from recruiting into the industry to having membership management roles in the sport and recreation and cyber security sectors.

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Louise Savage

Louise Savage, Consumer Codes & ADR Manager

Abbie Hunter

Abbie Hunter, HR and EDI Manager

Abbie started her career as a receptionist with a shipping company in Romford, Essex. There, she worked closely with the HR Manager who was a role model and inspiration for the beginning of this HR journey.

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Lina Paulauskyte

Lina Paulauskyte, Financial Controller

Lina joined CTSI in January 2024. Originally obtaining a law degree in Lithuania, Lina extended her studies in Denmark, and got re-qualified in finance in London.

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