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Contact CTSI

For consumer help

If you are a member of the public looking for advice about a product or service, please visit the Consumer Help and Advice page to find the relevant contact information.

General enquiries

01268 582200 / institute@tsi.org.uk

Member services

01268 582228 / membership@tsi.org.uk

Sales and marketing 

01268 886697 / productinfo@tsi.org.uk

CTSI events including the annual conference

01268 886696 / tsievents@tsi.org.uk

Press office

01268 582240 or 07811 244602 / pressoffice@tsi.org.uk

CPCF qualifications and training

01268 582242 / qualifications@tsi.org.uk

CTSI Approved ADR bodies 


CTSI members can find the direct telephone contact details for head office staff via the Membership Information Directory in the members’ area.

Office addresses

Head office

1 Sylvan Court, Sylvan Way
Southfields Business Park
Basildon, Essex SS15 6TH

London office

Walbrook Wharf
78 to 83 Upper Thames Street
London EC4R 3TD

© 2023 Chartered Trading Standards Institute. All rights reserved.

1 Sylvan Court Sylvan Way, Southfields Business Park, Basildon, Essex, SS15 6TH.
Company no. RC000879

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