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Contact CTSI

For Consumer Help

If you are a member of the public with an issue about a product or service you have bought within the UK, please call the national helpline numbers for your jurisdiction below. Please note that CTSI does not offer advice or help with resolving consumer complaints, these are matters for local trading standards services.

England and Wales0808 223 1133 (Welsh Speaking advisers 0808 223 1144) Website information or Online form for complaints and advice Operated by the Citizens Advice Consumer Service

Scotland0808 164 6090  Website information  or  Online form for complaints and advice Operated by Consumer Advice Scotland

Northern Ireland0300 123 6262 Website information  or  Online form for complaints and advice Consumerline operated by Northern Ireland Direct Government Services

If you would like advice regarding a product or service purchased outside of the UK please contact the UK International Contact Centre

01268 88 66 90 / eccnet-uk@ec.europa.eu

CTSI Contact Details

General Institute Enquiries

CTSI members can find the direct telephone contact details for head office staff via the Membership Information Directory in the members’ area.

01268 582200institute@tsi.org.uk

Member Services

01268 582228 / membership@tsi.org.uk

Sales and Marketing 

01268 886697 / productinfo@tsi.org.uk

CTSI Events 

Including the Annual Conference/Symposium

01268 886696 / tsievents@tsi.org.uk

Press Office

01268 582240 or 07557 229 774 / pressoffice@tsi.org.uk

CPCF Qualifications and Training

01268 582242 / qualifications@tsi.org.uk


Head Office & General Enquiries

Chartered Trading Standards Institute
1 Sylvan Court, Sylvan Way,
Southfields Business Park,
Basildon, Essex SS15 6TH.

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Nearest rail: Laindon

London Office

Chartered Trading Standards Institute
c/o City of London Walbrook Wharf,
78 to 83 Upper Thames Street,
London EC4R 3TD.

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Nearest tube: Cannon Street

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© 2023 Chartered Trading Standards Institute. All rights reserved.

1 Sylvan Court Sylvan Way, Southfields Business Park, Basildon, Essex, SS15 6TH.
Company no. RC000879

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