Contact CTSI

Consumer Help

If you are a member of the public looking for advice about a product or service, please visit the Consumer Help and Advice page to find the relevant contact information.

General Enquiries (about CTSI matters)

[email protected]

CTSI Member Services

01268 582228 / [email protected]

Sales and Marketing 

01268 886697 / [email protected]

CTSI Events (including the Annual Conference)

01268 886697 / [email protected]

Press Office (media enquiries)

07496 254 934 / [email protected]

CPCF Qualifications and Training

01268 582242 / [email protected]

CTSI Approved ADR bodies 

[email protected]

Approved Code Scheme (ACS, formerly CCAS)

[email protected] (administrative or governance matters)

The Approved Code Scheme now has its own website (visit the ACS Website). You'll find details of how to contact the operations team, Code Sponsors or Code Members (businesses) on the ACS Contact or Complain page.

Members of CTSI can find the contact details for Head Office staff in the Membership Information Directory section within the Member Area.

Office Addresses

Head Office: 

1 Sylvan Court, Sylvan Way
Southfields Business Park
Basildon, Essex SS15 6TH

London Office: 

Walbrook Wharf
78 to 83 Upper Thames Street
London EC4R 3TD.