Contact CTSI
For Consumer Help
If you are a member of the public with an issue about a product or service you have bought within the UK, please call the national helpline numbers for your jurisdiction below. Please note that CTSI does not offer advice or help with resolving consumer complaints, these are matters for local trading standards services.
England and Wales: 0808 223 1133 (Welsh Speaking advisers 0808 223 1144) Website information or Online form for complaints and advice Operated by the Citizens Advice Consumer Service
Scotland: 0808 164 6090 Website information or Online form for complaints and advice Operated by Consumer Advice Scotland
Northern Ireland: 0300 123 6262 Website information or Online form for complaints and advice Consumerline operated by Northern Ireland Direct Government Services
If you would like advice regarding a product or service purchased outside of the UK please contact the UK International Contact Centre
01268 88 66 90 / eccnet-uk@ec.europa.eu
CTSI Contact Details
General Institute Enquiries
CTSI members can find the direct telephone contact details for head office staff via the Membership Information Directory in the members’ area.
01268 582200 / institute@tsi.org.uk
Member Services
01268 582228 / membership@tsi.org.uk
Sales and Marketing
01268 886697 / productinfo@tsi.org.uk
CTSI Events
Including the Annual Conference/Symposium
01268 886696 / tsievents@tsi.org.uk
Press Office
01268 582240 or 07557 229 774 / pressoffice@tsi.org.uk
CPCF Qualifications and Training
01268 582242 / qualifications@tsi.org.uk
Head Office & General Enquiries
Chartered Trading Standards Institute
1 Sylvan Court, Sylvan Way,
Southfields Business Park,
Basildon, Essex SS15 6TH.
Nearest rail: Laindon
London Office
Chartered Trading Standards Institute
c/o City of London Walbrook Wharf,
78 to 83 Upper Thames Street,
London EC4R 3TD.
Nearest tube: Cannon Street