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ADR Approved Bodies (B2B)

Comms ADR

Comms ADR

Comms ADR (a trading name of Consumer Dispute Resolution Limited (CDRL)) is an independent organisation and an authorised ADR provider. It provides consumers with independent redress of complaints relating to consumers rights when they use the services of an unregulated utility provider. This service is free for consumers.
Please click here for a list of members.

Contact details


Unit 12 Walker Avenue
Wolverton Mill
Milton Keynes
MK12 5TW

Contact information

Tel: 020 540 8063

E-Mail: [email protected]

Type or sector of disputes

The entity is competent for disputes in the following sectors

  • Communication Providers
    • Mobile apps
    • Subscriptions
    • courier / postal services


The entity is competent for disputes against traders established in

  • United Kingdom



  • Free to consumer


The entity is handling the procedure in the following languages:

  • English

Average length of the procedure (in days or months)

  • 56 days

Conduct of the procedure

  • The procedure is done: in writing , orally
  • The entity does not require the physical presence of the parties and/or of their representative


Grounds for refusal

  • The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
  • The dispute is frivolous or vexatious
  • The complaint is being or has previously been considered by another dispute resolution body or by a court
  • The consumer has not submitted the complaint to the dispute resolution body within the required time limit
  • Dealing with the dispute will seriously affect the functioning of the dispute resolution body


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