Electric Vehicle Consumer Code (EVCC)

Contact details

Address

80 Strand

London

WCR2 0DT

Contact information

Tel: 0207 981 0850

E-Mail: [email protected]

Web: www.electric-vehicle.org.uk

---

Type or sector of disputes

The entity is competent for disputes in the following sectors

• Supply and installation of Electric vehicle home charge points

The entity is competent for disputes initiated by

• Consumers

The entity is competent for disputes against traders established in

• UK

---

Procedure

Fees

• Free to consumers

Language(s)

The entity is handling the procedure in the following languages:

• English

Average length of the procedure (in days or months)

• 45 days

Conduct of the procedure

• Orally and in writing

Outcome of the procedure

• Non-binding

Grounds for refusal

• Dealing with the dispute will seriously affect the functioning of the dispute resolution body
• The consumer did not attempt to contact the trader first to try and resolve the matter
• The dispute is frivolous or vexatious
• The complaint is being or has previously been considered by another dispute resolution body or court

back