LoginGreen Homes Dispute Resolution
Green Homes Dispute Resolution is an approved and independent service dedicated to resolving complaints in the domestic renewable energy and electric vehicle (EV) charge point sectors. This service is free to consumers.
Contact details
Address
York House
23 Kingsway
London
WC2B 6UJ
United Kingdom
Contact information
Website: https://www.ghdr.org.uk/
Email address: [email protected]
Phone: 0204 616 0015
Type or sector of disputes
The entity is competent for disputes in the following sectors
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Consumer Goods
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Green energy technology
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Energy and Water
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Other energy sources
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General Consumer Services
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House maintenance and improvement services
The entity is competent for disputes initiated by
- Consumers against traders (C2B)
The entity is competent for disputes against traders established in
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United Kingdom
Procedure
Fees
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No fees have to be paid by the consumer
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Fees have to be paid by the trader
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Fixed fee
Language(s)
The entity is handling the procedure in the following languages:
- English
Average length of the procedure (in days or months)
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The procedure has an average length of 90 days
Conduct of the procedure
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The procedure is done: in writing and orally
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The entity does not require the physical presence of the parties and/or of their representative
Outcome of the procedure
- The procedure is non-binding on the consumer
Grounds for refusal
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The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
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The dispute is frivolous or vexatious
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The complaint is being or has previously been considered by another dispute resolution body or by a court
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The value of the claim is below the required threshold
- The consumer has not submitted the complaint to the dispute resolution body within the required time limit
