Home Insulation & Energy Systems Quality Assured Contractors Scheme - hies

The Home Insulation & Energy Systems Contractors Scheme (HIES) is a consumer protection organisation covering the installation of renewable energy products. This is a free service for consumers. Please click here for a list of our members.

 

Contact details

Address

Centurion House
Leyland
PR25 3GR
United Kingdom

Contact information

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Type or sector of disputes

The entity is competent for disputes in the following sectors

• Energy and Water
• Electricity
• Gas
• Other energy sources
• General Consumer Services
• House maintenance and improvement services

 

The entity is competent for disputes against traders established in

• United Kingdom

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Procedure

Fees

• No fees have to be paid by the consumer
• No fees have to be paid by the trader

Language(s)

The entity is handling the procedure in the following languages:

• English

Average length of the procedure (in days or months)

• The procedure has an average length of 7 days

Conduct of the procedure

• The procedure is done: in writing , orally
• The entity does not require the physical presence of the parties and/or of their representative

Outcome of the procedure

• The procedure is binding on traders

Grounds for refusal

• The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
• The dispute is frivolous or vexatious
• The complaint is being or has previously been considered by another dispute resolution body or by a court
• The value of the claim is below or above the required threshold

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