Home Insulation & Energy Systems Quality Assured Contractors Scheme - hies
The Home Insulation & Energy Systems Contractors Scheme (HIES) is a consumer protection organisation covering the installation of renewable energy products. This is a free service for consumers. Please click here for a list of our members.
Contact details
Address
Centurion House
Leyland
PR25 3GR
United Kingdom
Contact information
Type or sector of disputes
The entity is competent for disputes in the following sectors
- Energy and Water
- Electricity
- Gas
- Other energy sources
- General Consumer Services
- House maintenance and improvement services
The entity is competent for disputes against traders established in
- United Kingdom
Procedure
Fees
- No fees have to be paid by the consumer
- No fees have to be paid by the trader
Language(s)
The entity is handling the procedure in the following languages:
- English
Average length of the procedure (in days or months)
- The procedure has an average length of 7 days
Conduct of the procedure
- The procedure is done: in writing , orally
- The entity does not require the physical presence of the parties and/or of their representative
Outcome of the procedure
- The procedure is binding on traders
Grounds for refusal
- The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
- The dispute is frivolous or vexatious
- The complaint is being or has previously been considered by another dispute resolution body or by a court
- The value of the claim is below or above the required threshold