Institute of Professional Willwriters

Contact details

Address

Trinity Point

New Road

Halesowen

B63 3HY

Contact information
www.ipw.org.uk

compliance@ipw.org.uk

0345 257 2570

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Type or sector of disputes

The entity is competent for disputes in the following sectors

 

General Consumer Services

• Legal services and accountancy

 

The entity is competent for disputes against traders established in

• United Kingdom

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Procedure

Fees

• No fees are paid by the consumer or the trader

Language(s)

The entity is handling the procedure in the following languages:

• English

Average length of the procedure (in days or months)

• The average length of the procedure is 13 days

Conduct of the procedure

• The procedure is conducted in writing

Outcome of the procedure

• The outcome of the procedure is binding upon the trader

Grounds for refusal

• The consumer did not attempt to contact the trader first to resolve the matter bilaterally
• The dispute is frivolous or vexatious
• The complaint is being or has previously been considered by another dispute resolution body or by a court
• The consumer has not submitted the complaint to the dispute resolution body within the time required

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