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Institute of Professional Willwriters

Institute of Professional Willwriters

Institute of Professional Willwriters

Contact details


Trinity Point

New Road


B63 3HY

Contact information

[email protected]

0345 257 2570

Type or sector of disputes

The entity is competent for disputes in the following sectors


General Consumer Services

  • Legal services and accountancy


The entity is competent for disputes against traders established in

  • United Kingdom



  • No fees are paid by the consumer or the trader


The entity is handling the procedure in the following languages:

  • English

Average length of the procedure (in days or months)

  • The average length of the procedure is 13 days

Conduct of the procedure

  • The procedure is conducted in writing

Outcome of the procedure

  • The outcome of the procedure is binding upon the trader

Grounds for refusal

  • The consumer did not attempt to contact the trader first to resolve the matter bilaterally
  • The dispute is frivolous or vexatious
  • The complaint is being or has previously been considered by another dispute resolution body or by a court
  • The consumer has not submitted the complaint to the dispute resolution body within the time required

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