London Arbitration Centre

ADR is provided for various sectors. This service is free for consumers.

Contact details

Address

LAC Postal Communications.
62 Tunstall Drive
Accrington
BB5 5DG
United Kingdom

Contact information

Email address: [email protected]
Website: http://www.londonarbitrationcentre.com
Phone: 02032874003

 

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Type or sector of disputes

The entity is competent for disputes in the following sectors

• Food - Fruit and vegetables

• Food - Meat

• Food - Bread and Cereals

• Food - Health food and nutrients

• Food - Other

• Non-alcoholic beverages

• Alcoholic beverages

• Tobacco

• Clothing (including tailor-made goods) and footwear

• House maintenance and improvement goods

• Furnishings

• Large domestic household appliances (including vacuum cleaners and microwaves)

• Small domestic household appliances (including coffee machines and food- processing appliances)

• Electronic goods (non-ICT/recreational)

• Information and communication technology (ICT) goods

• Leisure goods (sports equipment, musical instruments, etc)

• New cars

• Second-hand cars

• Other personal transport

• Spares and accessories for vehicles and other means of personal transport

• Fuels and lubricants for vehicles and other means of personal transport

• Books, magazines, newspapers, stationery (excluding postal delivery)

• Pets and pet goods

• Electrical appliances for personal care

• Cosmetics and toiletries for personal care

• Jewellery, silverware, clocks, watches and accessories

• Baby and child care articles

• Cleaning and maintenance products, articles for cleaning and non-durable household articles

• Other

• Education

• Schools

• Language, driving instruction and other private courses

• Other

• General Consumer Services

• Real estate services

• Construction of new houses

• House maintenance and improvement services

• House removal and storage

• House cleaning services

• Personal care services

• Cleaning, repair and hiring of clothing and footwear

• Support, research and intermediary services

• Maintenance and repair of vehicles and other transport

• Legal services & accountancy

• Funeral services

• Child care

• Pet services

• Health

• Prescribed medication

• Over-the-counter medication

• Medical devices and other physical aids used by patients

• Health services

• Retirement homes and home care

• Other

• Leisure Services

• Hotels and other holiday accommodation

• Package travel

• Travel agency services

• Timeshare and similar

• Restaurants and bars

• Services related to sports and hobbies

• Cultural and entertainment services

• Gambling, lotteries

• Other leisure services

• Postal services and electronic communications

• Postal services & couriers

• Fixed telephone services

• Mobile telephone services

• Internet services

• Television services

• Other communication services

• Transport services

• Tram, bus, metro and underground

• Railways

• Airlines

• Taxi

• Sea, river, other water transport

• Transport infrastructure services

• Rental services

• Other

The entity is competent for disputes initiated by

• Consumers against traders (C2B)

The entity is competent for disputes against traders established in

• Austria

• Belgium

• Bulgaria

• Croatia

• Cyprus

• Czech Republic

• Denmark

• Estonia

• Finland

• France 

• Germany

  BADEN-WÜRTTEMBERG

  BAYERN

  BERLIN

  BRANDENBURG

  BREMEN

  HAMBURG

  HESSEN

  MECKLENBURG-VORPOMMERN

  NIEDERSACHSEN

  NORDRHEIN-WESTFALEN

  RHEINLAND-PFALZ

  SAARLAND

  SACHSEN

  SACHSEN-ANHALT

  SCHLESWIG-HOLSTEIN

  THÜRINGEN

•  Greece

• Hungary

• Iceland

• Ireland

• Italy

• Latvia

• Liechtenstein

• Lithuania

• Luxembourg

• Malta

• Netherlands

• Norway

• Poland

  ŁÓDZKIE

  MAZOWIECKIE

  MAŁOPOLSKIE

  ŚLĄSKIE

  LUBELSKIE

  PODKARPACKIE

  ŚWIĘTOKRZYSKIE

  PODLASKIE

  WIELKOPOLSKIE

  ZACHODNIOPOMORSKIE

  LUBUSKIE

  DOLNOŚLĄSKIE

  OPOLSKIE

  KUJAWSKO-POMORSKIE

  POMORSKIE

•  Portugal

• Romania

• Slovakia

• Slovenia

• Spain

• Sweden

• United Kingdom

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Procedure

Fees

• No fees have to be paid by the consumer

• Fees have to be paid by the trader

• Variable fee

Language(s)

The entity is handling the procedure in the following languages:

• English

Average length of the procedure (in days or months)

• The procedure has an average length of 70 days

Conduct of the procedure

• The procedure is done: in writing

• The entity requires the physical presence of the parties and/or their representative in some cases 

Outcome of the procedure

• The procedure is binding upon agreement by one or both parties

Grounds for refusal

• The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
• The dispute is frivolous or vexatious
• The complaint is being or has previously been considered by another dispute resolution body or by a court
• The value of the claim is below or above the required threshold
• Dealing with the dispute will seriously affect the functioning of the dispute resolution body

 

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