London Arbitration Centre

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ADR is provided for various sectors. This service is free for consumers.

Contact details

Address

LAC Postal Communications.
62 Tunstall Drive
Accrington
BB5 5DG
United Kingdom

Contact information

Email address: [email protected]
Website: http://www.londonarbitrationcentre.com
Phone: 02032874003

 

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Type or sector of disputes

The entity is competent for disputes in the following sectors

• Food - Fruit and vegetables

• Food - Meat

• Food - Bread and Cereals

• Food - Health food and nutrients

• Food - Other

• Non-alcoholic beverages

• Alcoholic beverages

• Tobacco

• Clothing (including tailor-made goods) and footwear

• House maintenance and improvement goods

• Furnishings

• Large domestic household appliances (including vacuum cleaners and microwaves)

• Small domestic household appliances (including coffee machines and food- processing appliances)

• Electronic goods (non-ICT/recreational)

• Information and communication technology (ICT) goods

• Leisure goods (sports equipment, musical instruments, etc)

• New cars

• Second-hand cars

• Other personal transport

• Spares and accessories for vehicles and other means of personal transport

• Fuels and lubricants for vehicles and other means of personal transport

• Books, magazines, newspapers, stationery (excluding postal delivery)

• Pets and pet goods

• Electrical appliances for personal care

• Cosmetics and toiletries for personal care

• Jewellery, silverware, clocks, watches and accessories

• Baby and child care articles

• Cleaning and maintenance products, articles for cleaning and non-durable household articles

• Other

• Education

• Schools

• Language, driving instruction and other private courses

• Other

• General Consumer Services

• Real estate services

• Construction of new houses

• House maintenance and improvement services

• House removal and storage

• House cleaning services

• Personal care services

• Cleaning, repair and hiring of clothing and footwear

• Support, research and intermediary services

• Maintenance and repair of vehicles and other transport

• Legal services & accountancy

• Funeral services

• Child care

• Pet services

• Health

• Prescribed medication

• Over-the-counter medication

• Medical devices and other physical aids used by patients

• Health services

• Retirement homes and home care

• Other

• Leisure Services

• Hotels and other holiday accommodation

• Package travel

• Travel agency services

• Timeshare and similar

• Restaurants and bars

• Services related to sports and hobbies

• Cultural and entertainment services

• Gambling, lotteries

• Other leisure services

• Postal services and electronic communications

• Postal services & couriers

• Fixed telephone services

• Mobile telephone services

• Internet services

• Television services

• Other communication services

• Transport services

• Tram, bus, metro and underground

• Railways

• Airlines

• Taxi

• Sea, river, other water transport

• Transport infrastructure services

• Rental services

• Other

The entity is competent for disputes initiated by

• Consumers against traders (C2B)

The entity is competent for disputes against traders established in

• Austria

• Belgium

• Bulgaria

• Croatia

• Cyprus

• Czech Republic

• Denmark

• Estonia

• Finland

• France 

• Germany

  BADEN-WÜRTTEMBERG

  BAYERN

  BERLIN

  BRANDENBURG

  BREMEN

  HAMBURG

  HESSEN

  MECKLENBURG-VORPOMMERN

  NIEDERSACHSEN

  NORDRHEIN-WESTFALEN

  RHEINLAND-PFALZ

  SAARLAND

  SACHSEN

  SACHSEN-ANHALT

  SCHLESWIG-HOLSTEIN

  THÜRINGEN

•  Greece

• Hungary

• Iceland

• Ireland

• Italy

• Latvia

• Liechtenstein

• Lithuania

• Luxembourg

• Malta

• Netherlands

• Norway

• Poland

  ŁÓDZKIE

  MAZOWIECKIE

  MAŁOPOLSKIE

  ŚLĄSKIE

  LUBELSKIE

  PODKARPACKIE

  ŚWIĘTOKRZYSKIE

  PODLASKIE

  WIELKOPOLSKIE

  ZACHODNIOPOMORSKIE

  LUBUSKIE

  DOLNOŚLĄSKIE

  OPOLSKIE

  KUJAWSKO-POMORSKIE

  POMORSKIE

•  Portugal

• Romania

• Slovakia

• Slovenia

• Spain

• Sweden

• United Kingdom

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Procedure

Fees

• No fees have to be paid by the consumer

• Fees have to be paid by the trader

• Variable fee

Language(s)

The entity is handling the procedure in the following languages:

• English

Average length of the procedure (in days or months)

• The procedure has an average length of 70 days

Conduct of the procedure

• The procedure is done: in writing

• The entity requires the physical presence of the parties and/or their representative in some cases 

Outcome of the procedure

• The procedure is binding upon agreement by one or both parties

Grounds for refusal

• The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
• The dispute is frivolous or vexatious
• The complaint is being or has previously been considered by another dispute resolution body or by a court
• The value of the claim is below or above the required threshold
• Dealing with the dispute will seriously affect the functioning of the dispute resolution body

 

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