National Conciliation Service

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Dispute Resolution for the Motor Industry.

Please click here for more information.

 

Contact details

Address

2 Allerton Road
Rugby
CV230PA
United Kingdom

Contact information

Email address: [email protected]
Website: http://www.nationalconciliationservice.co.uk
Phone: 01788 538317

 

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Type or sector of disputes

The entity is competent for disputes in the following sectors

• Consumer Goods

• New cars

• Second-hand cars

• Other personal transport

• Spares and accessories for vehicles and other means of personal transport

• Fuels and lubricants for vehicles and other means of personal transport

• General Consumer Services

• Maintenance and repair of vehicles and other transport

• Other

• Other (Includes both goods and services)

   

The entity is competent for disputes initiated by

• Consumers against traders (C2B)

The entity is competent for disputes against traders established in

• United Kingdom

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Procedure

Fees

• Fees have to be paid by the consumer

• Variable fee

• Fees have to be paid by the trader

• Variable fee

• Consumers:

  Free for conciliation/mediation service

  Legally binding arbitration fees for consumers are as follows

  £48 + VAT for claims between £50 - £1,000

  £86 + VAT for claims for claims between £1,000 - £5,000

  £172 + VAT for claims between £5,000 - £15,000

  £345 + VAT for claims exceeding £15,000

  (less than 1% of enquires require arbitration and all fees can be claimed back if claim is successful)

• Traders:

  Free to subscribers for conciliation/mediation service

  Legally binding arbitration fees for consumers are as follows

  £48 + VAT for claims between £50 - £1,000

  £86 + VAT for claims for claims between £1,000 - £5,000

  £172 + VAT for claims between £5,000 - £15,000

  £345 + VAT for claims exceeding £15,000

  (less than 1% of enquires require arbitration and all fees can be claimed back if claim is successful)

Language(s)

The entity is handling the procedure in the following languages:

• English

Average length of the procedure (in days or months)

• The procedure has an average length of 60 days

Conduct of the procedure

• The procedure is done: in writing, orally

• The entity does not require the physical presence of the parties and/or of their representative

Outcome of the procedure

• The procedure is non-binding

Grounds for refusal

• The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally

• The dispute is frivolous or vexatious

• The complaint is being or has previously been considered by another dispute resolution body or by a court

• The value of the claim is below or above the required threshold

• Dealing with the dispute will seriously affect the functioning of the dispute resolution body

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