Hair & Beauty Mediation

---

To see if your salon is a member please click here

 

Contact details

Address

One Abbey Court
Fraser Rd
Priory Business Park
Bedford
MK44 3WH
United Kingdom

Contact information

---

Type or sector of disputes

The entity is competent for disputes in the following sectors

 

• General Consumer services
• Personal care services

The entity is competent for disputes initiated by

• Consumers against traders (C2B)

The entity is competent for disputes against traders established in

• United Kingdom

---

Procedure

Fees

• • Fees have to be paid by the consumer
  • Fixed fee
  • Fees have to be paid by the trader
  • Fixed fee £12 (including VAT) to consumers, refundable if the trader refuses to engage with ADR £30 (including VAT)

Language(s)

The entity is handling the procedure in the following languages:

• English

Average length of the procedure (in days or months)

• The procedure has an average length of 70 days

Conduct of the procedure

• The procedure is done: in writing
• The entity does not require the physical presence of the parties and/or of their representative

Outcome of the procedure

• The procedure is non binding.

Grounds for refusal

• The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
• The dispute is frivolous or vexatious
• The complaint is being or has previously been considered by another dispute resolution body or by a court
• The consumer has not submitted the complaint to the dispute resolution body within the required time limit
• Dealing with the dispute will seriously affect the functioning of the dispute resolution body

---

Return to Index