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RAC Approved Dealers, RAC Approved Garages & RAC Accredited Repairers
Contact details
Address
Brockhurst Crescent
Walsall
WS5 4AW
Contact information
www.rac.co.uk
Type or sector of disputes
The entity is competent for disputes in the following sectors
- Second Hand Cars
- Maintenance and repair of vehicles and other transport
The entity is competent for disputes against traders established in
- United Kingdom
Procedure
Fees
- Free to consumer
Language(s)
The entity is handling the procedure in the following languages:
- English
Average length of the procedure (in days or months)
- 20 days
Conduct of the procedure
- In writing
Outcome of the procedure
- Non-binding
Grounds for refusal
- The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
- The complaint is being or has previous;y been considered by another dispute resolution body or by a court
- The consumer has not submitted the complaint to the dispute resolution body within the required time limit
