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ADR Approved Bodies

Royal Institute of Chartered Surveyors - RICS

Royal Institute of Chartered Surveyors - RICS

We also offer a helpline providing half an hour’s free advice from a chartered surveyor. This service is available for any party who is not professionally represented.

The CMS provides an alternative means of resolving disputes for consumers who have brought goods or services from a trader and who have exhausted the trader’s complaints procedure and remain dissatisfied with the outcome.


Contact details


Surveyor Court
Westwod Way
United Kingdom

Contact information

Email address: drs@rics.org
Website:  http://www.rics.org/consumermediation
Phone: 0207 334 3806


Type or sector of disputes

The entity is competent for disputes in the following sectors

  • Other

  • Other (Includes both goods and services)

The entity is competent for disputes initiated by

  • Consumers against traders (C2B)

The entity is competent for disputes against traders established in

  • Cyprus

  • France

  • Ireland

  • Netherlands

  • Poland

  • United Kingdom




  • No fees have to be paid by the consumer

  • Fees have to be paid by the trader

  • Fixed fee


The entity is handling the procedure in the following languages:

  • English

Average length of the procedure (in days or months)

  • The procedure has an average length of 90 days

Conduct of the procedure

  • The procedure is done: in writing, orally

  • The entity requires the physical presence of the parties and/or their representative in some cases

Outcome of the procedure

  • The procedure is non-binding

Grounds for refusal

  • The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally

  • The dispute is frivolous or vexatious

  • The complaint is being or has previously been considered by another dispute resolution body or by a court

  • The consumer has not submitted the complaint to the dispute resolution body within the required time limit

  • Dealing with the dispute will seriously affect the functioning of the dispute resolution body


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1 Sylvan Court Sylvan Way, Southfields Business Park, Basildon, Essex, SS15 6TH.
Company no. RC000879

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