South Yorkshire Trading Standards

South Yorkshire Trading Standards Services' (SYTSS) Alternative Dispute Resolution scheme is available to consumers who are in dispute with a business in relation to goods or services they have bought.

For more information and to find members of the scheme please click here

 

Contact details

Address

Civic Offices
Waterdale
Doncaster
DN1 3BU
United Kingdom

Contact information

Email address: [email protected]
Website: http://www.doncaster.gov.uk/services/business-investment/alternative-dispute-resolution-apply-and-pay
Phone: 01302 737573

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Type or sector of disputes

The entity is competent for disputes in the following sectors

• Consumer Goods

• New cars

• Second-hand cars

• Spares and accessories for vehicles and other means of personal transport

• General Consumer Services

• Maintenance and repair of vehicles and other transport

 

 

The entity is competent for disputes against traders established in

• United Kingdom

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Procedure

Fees

• No fees have to be paid by the consumer

• Fees have to be paid by the trader

• Fixed fee

•  For businesses the cost is £250 + VAT if the case is resolved at Stage 1 (mediation) and a further £250 + VAT if it progresses to Stage 2 (adjudication) if required

Language(s)

The entity is handling the procedure in the following languages:

• English

Average length of the procedure (in days or months)

• The procedure has an average length of 30 days

Conduct of the procedure

• The procedure is done: in writing, orally

• The entity does not require the physical presence of the parties and/or of their representative

Outcome of the procedure

• The procedure is binding on traders

Grounds for refusal

• The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally

• The dispute is frivolous or vexatious

• The complaint is being or has previously been considered by another dispute resolution body or by a court

• The value of the claim is below or above the required threshold

• The consumer has not submitted the complaint to the dispute resolution body within the required time limit

• Dealing with the dispute will seriously affect the functioning of the dispute resolution body

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