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ADR Approved Bodies

The Carpet Foundation

The Carpet Foundation


Contact details


60 New Road

Contact information
Website: www.carpetfoundation.com
E Mail address: info@carpetfoundation.com
Telephone: 01562 755568


Type or sector of disputes

The entity is competent for disputes in the following sectors

  • Other

The entity is competent for disputes initiated by

  • Consumers against trader (C2B)
  • Traders against consumers (B2C)

The entity is competent for disputes against traders established in

  • United Kingdom



  • Conciliation is free.
  • For arbitration; Consumer pays £25+VAT, Trader pays £55 + VAT


The entity is handling the procedure in the following languages:

  • English

Average length of the procedure (in days or months)

  • The average length of procedure is 2 months

Conduct of the procedure

  • The procedure is done: in writing, orally

  • The entity does not require the physical presence of the parties and/or of their representative

Outcome of the procedure

  • The outcome of the procedure is non-binding

Grounds for refusal

  • The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally

  • The dispute is frivolous or vexatious

  • The complaint is being or has previously been considered by another dispute resolution body or by a court

  • The consumer has not submitted the complaint to the dispute resolution body within the required time limit


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1 Sylvan Court Sylvan Way, Southfields Business Park, Basildon, Essex, SS15 6TH.
Company no. RC000879

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