The Carpet Foundation

 

Contact details

Address

60 New Road
Kidderminster
DY101AQ

Contact information
Website: www.carpetfoundation.com
E Mail address: [email protected]
Telephone: 01562 755568

 

Type or sector of disputes

The entity is competent for disputes in the following sectors

• Other

The entity is competent for disputes initiated by

• Consumers against trader (C2B)
• Traders against consumers (B2C)

The entity is competent for disputes against traders established in

• United Kingdom

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Procedure

Fees

• Conciliation is free.
• For arbitration; Consumer pays £25+VAT, Trader pays £55 + VAT

Language(s)

The entity is handling the procedure in the following languages:

• English

Average length of the procedure (in days or months)

• The average length of procedure is 2 months

Conduct of the procedure

• The procedure is done: in writing, orally

• The entity does not require the physical presence of the parties and/or of their representative

Outcome of the procedure

• The outcome of the procedure is non-binding

Grounds for refusal

• The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally

• The dispute is frivolous or vexatious

• The complaint is being or has previously been considered by another dispute resolution body or by a court

• The consumer has not submitted the complaint to the dispute resolution body within the required time limit

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