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ADR Approved Bodies

The Waterways Ombudsman

The Waterways Ombudsman


Contact details


PO Box 854
WA15 5JS
United Kingdom

Contact information

Email address: enquiries@waterways-ombudsman.org
Website: http://www.waterways-ombudsman.org
Phone: 0161 980 4858

Type or sector of disputes

The entity is competent for disputes in the following sectors

  • Leisure Services

  • Other leisure services


The entity is competent for disputes against traders established in

  • United Kingdom



  • No fees have to be paid by the consumer

  • Fees have to be paid by the trader

  •  Variable fee



  • Language(s)

The entity is handling the procedure in the following languages:

  • English

Average length of the procedure (in days or months)

  • The procedure has an average length of 3 months

Conduct of the procedure

  • The procedure is done: in writing, orally

  •  The entity requires the physical presence of the parties and/or their representative in some cases

Outcome of the procedure

  • The outcome of the procedure is binding on traders

Grounds for refusal

  • The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally

  •  The dispute is frivolous or vexatious

  •  The complaint is being or has previously been considered by another dispute resolution body or by a court

  •  The consumer has not submitted the complaint to the dispute resolution body within the required time limit

  •  Dealing with the dispute will seriously affect the functioning of the dispute resolution body


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