The Waterways Ombudsman

 

Contact details

Address

PO Box 854
Altrincham
WA15 5JS
United Kingdom

Contact information

Email address: [email protected]
Website: http://www.waterways-ombudsman.org
Phone: 0161 980 4858

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Type or sector of disputes

The entity is competent for disputes in the following sectors

• Leisure Services

• Other leisure services

 

The entity is competent for disputes against traders established in

• United Kingdom

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Procedure

Fees

• No fees have to be paid by the consumer

• Fees have to be paid by the trader

•  Variable fee

   

   

• Language(s)

The entity is handling the procedure in the following languages:

• English

Average length of the procedure (in days or months)

• The procedure has an average length of 3 months

Conduct of the procedure

• The procedure is done: in writing, orally
  

•  The entity requires the physical presence of the parties and/or their representative in some cases

Outcome of the procedure

• The outcome of the procedure is binding on traders

Grounds for refusal

• The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally

•  The dispute is frivolous or vexatious

•  The complaint is being or has previously been considered by another dispute resolution body or by a court

•  The consumer has not submitted the complaint to the dispute resolution body within the required time limit

•  Dealing with the dispute will seriously affect the functioning of the dispute resolution body

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