Veterinary Client Mediation Services

All veterinary practices will have their own complaints procedures to deal with concerns raised by clients. Where a complaint cannot be resolved within the practice, either party can refer the complaint to the VCMS. We will obtain all details of the concern and mediate with both parties to assist in finding a resolution.

 

Contact details

Address

6 Market Square
Bishop’s Stortford
CM23 3UZ
United Kingdom

Contact information

Email address: [email protected]
Website: http://www.vetmediation.co.uk
Phone: 0345 040 5834

 

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Type or sector of disputes

The entity is competent for disputes in the following sectors

• General Consumer Services

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  Pet services

   

The entity is competent for disputes against traders established in

• United Kingdom

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Procedure

Fees

• No fees have to be paid by the consumer

• No fees have to be paid by the trader

   

Language(s)

The entity is handling the procedure in the following languages:

• English

Average length of the procedure (in days or months)

• The procedure has an average length of 60 days

Conduct of the procedure

• The procedure is done: in writing, orally

• The entity does not require the physical presence of the parties and/or of their representative

   

Outcome of the procedure

• The procedure is non-binding

Grounds for refusal

• The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally

• The dispute is frivolous or vexatious

• The complaint is being or has previously been considered by another dispute resolution body or by a court

• The consumer has not submitted the complaint to the dispute resolution body within the required time limit

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