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West Yorkshire Trading Standards Service ADR Scheme
General consumer disputes (cross border and domestic) including those relating to home maintenance, cars, consumer goods and services. There is no fee to the consumer.
Contact details
Address
Nepshaw Lane South
Leeds
LS27 7QJ
Contact information
Tel: 0113 5350000
E-Mail: [email protected]
Website: www.wyjs.org.uk/adr
Type or sector of disputes
The entity is competent for disputes in the following sectors
Consumer Goods
- Food - Meat
- Food - Bread and cereals
- Food - Health and nutrients
- Food - other
- Non-alcoholic beverages
- Alcoholic beverages
- Tobacco
- Clothing (including tailor made goods) and footwear
- House maintenance and improvement goods
- Furnishings
- Large domestic household appliances (including vacuum cleaners and microwaves)
- Small domestic home appliances (including coffee machines and food-processing appliances)
- Electronic goods (non-ICT / recreational)
- Information and communication technology (ICT) goods
- Leisure Goods (sports equipment, musical instruments etc..)
- New cars
- Second hand cars
- Other personal transport
- Spares and accessories for vehicles and other means of transport
- Fuels and lubricants for vehicles and other means of personal transport
- Books, magazines, newspapers, stationery (excluding postal services)
- Pets and pet goods
- Electrical appliances for personal care
- Cosmetics and toiletries for personal care
- Jewellery, silverware, clocks, watches and accessories
- Baby and child care articles
- Cleaning and maintenance products, articles for cleaning and non-durable household articles
- Other
Education
- Language, driving instruction and other private courses
General Consumer Services
- Real estate services
- House maintenance and improvement services
- House removal and storage
- House cleaning services
- Personal care services
- Cleaning, repair and hiring of clothing and footwear
- Support, research and intermediary services
- Maintenance and repair of vehicles and other transport
- Funeral services
- Pet services
- Other
Leisure Services
- Hotels and other holiday accommodation
- Package travel
- Travel agency services
- Restaurants and bars
- Services related to sports and hobbies
- Cultural and entertainment services
- Other leisure services
Postal Services and electronic communications
- Postal services and couriers
The entity is competent for disputes against traders established in
- Unuited Kingdom
Procedure
Fees
- No fees are payable by the consumer
- Fixed fee is payable by the trader
The fees for business will depend on whether or not they are a member of an organisation which subscribes to this scheme and they will range from £150 to £250 per case plus VAT
Language(s)
The entity is handling the procedure in the following languages:
- English
Average length of the procedure (in days or months)
- The procedure has an average length of 28 days
Conduct of the procedure
- The procedure is conducted orally and in writing
Outcome of the procedure
- The outcome is binding on the trader upon agreement by both parties
Grounds for refusal
- Dealing with the dispute will seriously affect the functioning of the dispute resolution body
- The consumer did not attempt to contact the trader first to try and resolve the matter
- The dispute is frivolous or vexatious
- The complaint is being or has previously been considered by another dispute resolution body or by court
- The value of the claim is below the required threshold
- The consumer has not submitted the complaint to the dispute resolution body within the required time limit
