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The Consumer Codes Approval Scheme

The Consumer Codes Approval Scheme is facilitated self-regulation. It aims to promote consumer interests by setting out the principles of effective customer service and protection. It goes above and beyond consumer law obligations and sets a higher standard, showing consumers clearly - through the right to display the CTSI approved code logo - that code members can be trusted.

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ADR approval

CTSI welcomes applications from bodies operating in all non-regulated sectors. Find out more about becoming an approved ADR body.

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Corporate Affiliate Membership

Corporate Affiliate Membership (CAM) is for those businesses which promote good business practices, are genuinely customer focused and support the aims of the Institute. Corporate Affiliates have a chance to share in our brand equity and publicly display their commitment to our values and fair-trading principles.

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