The Consumer Codes Approval Scheme is facilitated self-regulation. It aims to promote consumer interests by setting out the principles of effective customer service and protection. It goes above and beyond consumer law obligations and sets a higher standard, showing consumers clearly - through the right to display the CTSI approved code logo - that code members can be trusted.
CTSI welcomes applications from bodies operating in all non-regulated sectors. Find out more about becoming an approved ADR body.
Corporate Affiliate Membership (CAM) is for those businesses which promote good business practices, are genuinely customer focused and support the aims of the Institute. Corporate Affiliates have a chance to share in our brand equity and publicly display their commitment to our values and fair-trading principles.