Login / Register/ Consumer Helpline 03454 04 05 06

ADR Approved Bodies

Association of British Travel Agents ABTA

Association of British Travel Agents ABTA

ABTA are a member’s scheme, whose members are required to abide by their code of conduct, which includes engaging in the ADR process once any internal complaints procedure has been exhausted. ABTA have a two stage ADR process.  Only stage one is approved for the purposes of the ADR Regulations. There is no fee to the consumer for stage one ADR. To accept a consumer’s complaint, the business must be a member of ABTA, please check here.

Contact details

Address

30 Park Street
London, SE19EQ
United Kingdom

Contact information

Email address: cs@abta.co.uk
Website: http://www.abta.com
Phone: 0203 117 0599


Type or sector of disputes

The entity is competent for disputes in the following sector

  • Leisure Services

  • Package travel

  • Travel agency services

  • Services related to sports and hobbies

  • Cultural and entertainment services

  • Other leisure services

The entity is competent for disputes against traders established in

  • United Kingdom

Procedure

Fees

  • No fees have to be paid by the consumer

  • No fees have to be paid by the trader

Language(s)

The entity is handling the procedure in the following languages:

  • English

Average length of the procedure (in days or months)

  • The procedure has an average length of 50 day(s)

Conduct of the procedure

  • The procedure is done: in writing

  • The entity does not require the physical presence of the parties and/or of their representative 

Outcome of the procedure

  • The procedure is non-binding

Grounds for refusal

  • Dealing with the dispute will seriously affect the functioning of the dispute resolution body

back


Follow us on twitter @ctsi_uk

© 2020 Chartered Trading Standards Institute. All rights reserved.

1 Sylvan Court Sylvan Way, Southfields Business Park, Basildon, Essex, SS15 6TH.
Company no. RC000879


Website by: