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ADR Approved Bodies

CCWE - Consumer Code for Weddings & Events

CCWE - Consumer Code for Weddings & Events

 

Contact details

Address

Premier House

1st Floor

1-5 Argyle Way

Stevenage

SG1 2AD

Contact information
Tel : 0330 094 0365

E-Mail: info@ccwe.co.uk


Type or sector of disputes

The entity is competent for disputes in the following sectors

Consumer Goods

  • Food - Other
  • Non-alcoholic beverages
  • Alcoholic Beverages
  • Clothing (including tailor made goods) and footwear
  • Books, magazines, newspapers, stationery (excluding postal delivery)
  • Cosmetics and toiletries for personal care
  • Jewellery, silverware, clocks, watches and accessories
  • other

General Consumer Services

  • Cleaning, repair and hiring of clothing and footwear
  • Other

Leisure Services

  • Hotels and other holiday accommodation
  • Restaurants and bars
  • Cultural and entertainment services
  • Other leisure services

Transport Services

  • Rental services

 

The entity is competent for disputes against traders established in

  • United Kingdom

Procedure

Fees

  • No fee to the consumer

Language(s)

The entity is handling the procedure in the following languages:

  • English

Average length of the procedure (in days or months)

  • The average length of the procedure is 40 days

Conduct of the procedure

  • The procedure can be conducted orally and in writing

Outcome of the procedure

  • The outcome of the procedure is binding on the trader upon agreement of both parties

Grounds for refusal

  • Dealing with the dispute will seriously affect the functioning of the dispute resolution body
  • The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
  • The dispute is frivolous or vexatious
  • The complaint is being or has previously been considered by another dispute resolution body or by a court
  • The consumer has not submitted the complaint to the dispute resolution body within the required time limit

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1 Sylvan Court Sylvan Way, Southfields Business Park, Basildon, Essex, SS15 6TH.
Company no. RC000879


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