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ADR Approved Bodies

Dispute Resolution Ombudsman Limited

Dispute Resolution Ombudsman Limited

This is a member’s scheme. Their members are required to engage in the ADR process. For consumers there is no fee for the ADR process. For a list of our members please click here.

Contact details

Address

Premier House
1st Floor
1-5 Argyle Way
Stevenage
Hertfordshire
SG1 2AD

 

Contact information

Email address: info@disputeresolutionombudsman.org
Website: http://www.disputeresolutionombudsman.org
Phone: 0333 241 3209


Type or sector of disputes

The entity is competent for disputes in the following sectors

  • Food - Fruit and vegetables

  • Food - Meat

  • Food - Bread and Cereals

  • Food - Health food and nutrients

  • Food - Other

  • Non-alcoholic beverages

  • Alcoholic beverages

  • Tobacco

  • Clothing (including tailor-made goods) and footwear

  • House maintenance and improvement goods

  • Furnishings

  • Large domestic household appliances (including vacuum cleaners and microwaves)

  • Small domestic household appliances (including coffee machines and food- processing appliances)

  • Electronic goods (non-ICT/recreational)

  • Information and communication technology (ICT) goods

  • Leisure goods (sports equipment, musical instruments, etc)

  • New cars

  • Second-hand cars

  • Other personal transport

  • Spares and accessories for vehicles and other means of personal transport

  • Fuels and lubricants for vehicles and other means of personal transport

  • Books, magazines, newspapers, stationery (excluding postal delivery)

  • Pets and pet goods

  • Electrical appliances for personal care

  • Cosmetics and toiletries for personal care

  • Jewellery, silverware, clocks, watches and accessories

  • Baby and child care articles

  • Cleaning and maintenance products, articles for cleaning and non-durable household articles

  • Other

  • General Consumer Services

  • House maintenance and improvement services

  • House cleaning services

  • Cleaning, repair and hiring of clothing and footwear

  • Leisure Services

  • Hotels and other holiday accommodation

  • Other leisure services

  • Other

  • Other (Includes both goods and services)

 

The entity is competent for disputes against traders established in

  • United Kingdom

Procedure

Fees

  • No fees have to be paid by the consumer

  • Fees have to be paid by the trader

  • Variable fee

Language(s)

The entity is handling the procedure in the following languages:

  • English

Average length of the procedure (in days or months)

  • The procedure has an average length of 90 days

Conduct of the procedure

  • The procedure is done: in writing, orally

  • The entity does not require the physical presence of the parties and/or of their representative

Outcome of the procedure

  • The procedure is binding upon agreement by one or both parties

Grounds for refusal

  • The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally

  • The dispute is frivolous or vexatious

  • The complaint is being or has previously been considered by another dispute resolution body or by a court

  • Dealing with the dispute will seriously affect the functioning of the dispute resolution body

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