LoginDispute Resolution Ombudsman Limited
This is a member’s scheme. Their members are required to engage in the ADR process. For consumers there is no fee for the ADR process. For a list of our members please click here.
Contact details
Address
Premier House
1st Floor
1-5 Argyle Way
Stevenage
Hertfordshire
SG1 2AD
Contact information
Email address: [email protected]
Website: http://www.disputeresolutionombudsman.org
Phone: 0333 241 3209
Type or sector of disputes
The entity is competent for disputes in the following sectors
- General Goods and Services
The entity is competent for disputes against traders established in
- United Kingdom
Procedure
Fees
-
No fees have to be paid by the consumer
-
Fees have to be paid by the trader
-
Variable fee
Language(s)
The entity is handling the procedure in the following languages:
- English
Average length of the procedure (in days or months)
-
The procedure has an average length of 90 days
Conduct of the procedure
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The procedure is done: in writing, orally
-
The entity does not require the physical presence of the parties and/or of their representative
Outcome of the procedure
-
The procedure is binding upon agreement by one or both parties
Grounds for refusal
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The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
