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ADR Approved Bodies

Home Insulation & Energy Systems Quality Assured Contractors Scheme - hies

Home Insulation & Energy Systems Quality Assured Contractors Scheme - hies

The Home Insulation & Energy Systems Contractors Scheme (HIES) is a consumer protection organisation covering the installation of renewable energy products. This is a free service for consumers. Please click here for a list of our members.

 

Contact details

Address

Centurion House
Leyland
PR25 3GR

United Kingdom

Contact information

Email address: info@hiesscheme.org.uk
Phone: 0344 324 5242

Type or sector of disputes

The entity is competent for disputes in the following sectors

  • Energy and Water
  • Electricity
  • Gas
  • Other energy sources
  • General Consumer Services
  • House maintenance and improvement services

 

The entity is competent for disputes against traders established in

  • United Kingdom

Procedure

Fees

  • No fees have to be paid by the consumer
  • No fees have to be paid by the trader

Language(s)

The entity is handling the procedure in the following languages:

  • English

Average length of the procedure (in days or months)

  • The procedure has an average length of 17 days

Conduct of the procedure

  • The procedure is done: in writing , orally
  • The entity does not require the physical presence of the parties and/or of their representative

Outcome of the procedure

  • The procedure is binding on traders

Grounds for refusal

  • The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
  • The dispute is frivolous or vexatious
  • The complaint is being or has previously been considered by another dispute resolution body or by a court
  • The value of the claim is below or above the required threshold

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