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ADR Approved Bodies

Independent Football Ombudsman

Independent Football Ombudsman

The IFO deals with complaints from supporters as customers.  These include the availability, price and refunds of match tickets. Merchandise, service failures and fines or penalties imposed on supporters of clubs. This is a free service for the consumer.

Contact details

Address

Suite 49, 33 Great George Street
Leeds
LS13AJ
United Kingdom

Contact information

Email address: contact@theifo.co.uk
Website: http://www.theifo.co.uk
Phone: 08005884066


Type or sector of disputes

The entity is competent for disputes in the following sectors

  • Leisure Services
  • Services related to sports and hobbies
  • Cultural and entertainment services

 

The entity is competent for disputes against traders established in

  • United Kingdom

Procedure

Fees

  • No fees have to be paid by the consumer
  • No fees have to be paid by the trader

Language(s)

The entity is handling the procedure in the following languages:

  • English

Average length of the procedure (in days or months)

  • The procedure has an average length of 60 days

Conduct of the procedure

  • The procedure is done: in writing , orally
  • The entity does not require the physical presence of the parties and/or of their representative

Outcome of the procedure

  • The procedure is non-binding

Grounds for refusal

  • The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
  • The dispute is frivolous or vexatious
  • The complaint is being or has previously been considered by another dispute resolution body or by a court

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