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ADR Approved Bodies

Institute of Professional Willwriters

Institute of Professional Willwriters

Contact details

Address

Trinity Point

New Road

Halesowen

B63 3HY

Contact information
www.ipw.org.uk

compliance@ipw.org.uk

0345 257 2570


Type or sector of disputes

The entity is competent for disputes in the following sectors

 

General Consumer Services

  • Legal services and accountancy

 

The entity is competent for disputes against traders established in

  • United Kingdom

Procedure

Fees

  • No fees are paid by the consumer or the trader

Language(s)

The entity is handling the procedure in the following languages:

  • English

Average length of the procedure (in days or months)

  • The average length of the procedure is 13 days

Conduct of the procedure

  • The procedure is conducted in writing

Outcome of the procedure

  • The outcome of the procedure is binding upon the trader

Grounds for refusal

  • The consumer did not attempt to contact the trader first to resolve the matter bilaterally
  • The dispute is frivolous or vexatious
  • The complaint is being or has previously been considered by another dispute resolution body or by a court
  • The consumer has not submitted the complaint to the dispute resolution body within the time required

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