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ADR Approved Bodies

National Conciliation Service

National Conciliation Service

Dispute Resolution for the Motor Industry.

Please click here for more information.

 

Contact details

Address

2 Allerton Road
Rugby
CV230PA
United Kingdom

Contact information

Email address: contact@nationalconciliationservice.co.uk
Website: http://www.nationalconciliationservice.co.uk
Phone: 01788 538317

 


Type or sector of disputes

The entity is competent for disputes in the following sectors

  • Consumer Goods

  • New cars

  • Second-hand cars

  • Other personal transport

  • Spares and accessories for vehicles and other means of personal transport

  • Fuels and lubricants for vehicles and other means of personal transport

  • General Consumer Services

  • Maintenance and repair of vehicles and other transport

  • Other

  • Other (Includes both goods and services)

     

The entity is competent for disputes initiated by

  • Consumers against traders (C2B)

The entity is competent for disputes against traders established in

  • United Kingdom

Procedure

Fees

  • Fees have to be paid by the consumer

  • Variable fee

  • Fees have to be paid by the trader

  • Variable fee

  • Consumers:

    Free for conciliation/mediation service

    Legally binding arbitration fees for consumers are as follows

    £48 + VAT for claims between £50 - £1,000

    £86 + VAT for claims for claims between £1,000 - £5,000

    £172 + VAT for claims between £5,000 - £15,000

    £345 + VAT for claims exceeding £15,000

    (less than 1% of enquires require arbitration and all fees can be claimed back if claim is successful)

  • Traders:

    Free to subscribers for conciliation/mediation service

    Legally binding arbitration fees for consumers are as follows

    £48 + VAT for claims between £50 - £1,000

    £86 + VAT for claims for claims between £1,000 - £5,000

    £172 + VAT for claims between £5,000 - £15,000

    £345 + VAT for claims exceeding £15,000

    (less than 1% of enquires require arbitration and all fees can be claimed back if claim is successful)

Language(s)

The entity is handling the procedure in the following languages:

  • English

Average length of the procedure (in days or months)

  • The procedure has an average length of 60 days

Conduct of the procedure

  • The procedure is done: in writing, orally

  • The entity does not require the physical presence of the parties and/or of their representative

Outcome of the procedure

  • The procedure is non-binding

Grounds for refusal

  • The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally

  • The dispute is frivolous or vexatious

  • The complaint is being or has previously been considered by another dispute resolution body or by a court

  • The value of the claim is below or above the required threshold

  • Dealing with the dispute will seriously affect the functioning of the dispute resolution body

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