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ADR Approved Bodies

Renewable Energy Consumer Code - RECC

Renewable Energy Consumer Code - RECC

RECC are a member’s scheme, and their members must adhere to the code of conduct, which includes engaging in the ADR process. There is no fee for consumers for ADR. Click here to find a list of members.

Contact details

Address

80 Strand
London
WC2R 0DT
United Kingdom

Contact information

Email address: info@recc.org.uk
Website: https://www.recc.org.uk/
Phone: 0207 981 0850


Type or sector of disputes

The entity is competent for disputes in the following sectors

  • Consumer Goods

  • House maintenance and improvement goods

  • Energy and Water

  • Other energy sources

  • General Consumer Services

  • House maintenance and improvement services

The entity is competent for disputes initiated by

  • Consumers against traders (C2B)

The entity is competent for disputes against traders established in

  • Ireland

  • United Kingdom


Procedure

Fees

  • No fees have to be paid by the consumer

  • Fees have to be paid by the trader

  • Fixed fee

  • There is no charge for traders to use the mediation service for the first four consumer disputes are handled within a 12-month period.

Language(s)

The entity is handling the procedure in the following languages:

  • English

Average length of the procedure (in days or months)

  • The procedure has an average length of 90 days

Conduct of the procedure

  • The procedure is done: in writing, orally

  • The entity does not require the physical presence of the parties and/or of their representative

Outcome of the procedure

  • The procedure is non-binding

Grounds for refusal

  • The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally

  • The dispute is frivolous or vexatious

  • The complaint is being or has previously been considered by another dispute resolution body or by a court

  • Dealing with the dispute will seriously affect the functioning of the dispute resolution body

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