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ADR Approved Bodies

The Property Ombudsman

The Property Ombudsman

Contact details

Address

43-55 Milford Street
Salisbury
SP1 2BP

United Kingdom

Contact information

Email address: admin@tpos.co.uk
Phone: 01722 333306

Type or sector of disputes

The entity is competent for disputes in the following sectors

  • General Consumer Services
  • Real Estate Services

 

The entity is competent for disputes against traders established in

  • United Kingdom

Procedure

Fees

  • No fees have to be paid by the consumer
  • Fees have to be paid by the trader (fixed fee)

Language(s)

The entity is handling the procedure in the following languages:

  • English

Average length of the procedure (in days or months)

  • The procedure has an average length of 90 day(s)

Conduct of the procedure

  • The procedure is done: in writing , orally
    The entity does not require the physical presence of the parties and/or of their representative

Outcome of the procedure

  • The procedure is binding on the trader

Grounds for refusal

  • The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
  • The dispute is frivolous or vexatious
  • The complaint is being or has previously been considered by another dispute resolution body or by a court
  • The consumer has not submitted the complaint to the dispute resolution body within the required time limit
  • Dealing with the dispute will seriously affect the functioning of the dispute resolution body

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