Login / Register/ Consumer Helpline 03454 04 05 06

ADR Approved Bodies

Veterinary Client Mediation Services

Veterinary Client Mediation Services

All veterinary practices will have their own complaints procedures to deal with concerns raised by clients. Where a complaint cannot be resolved within the practice, either party can refer the complaint to the VCMS. We will obtain all details of the concern and mediate with both parties to assist in finding a resolution.

 

Contact details

Address

6 Market Square
Bishop’s Stortford
CM23 3UZ
United Kingdom

Contact information

Email address: enquiries@vetmediation.co.uk
Website: http://www.vetmediation.co.uk
Phone: 0345 040 5834

 


Type or sector of disputes

The entity is competent for disputes in the following sectors

  • General Consumer Services

  •  

    Pet services

     

The entity is competent for disputes against traders established in

  • United Kingdom

Procedure

Fees

  • No fees have to be paid by the consumer

  • No fees have to be paid by the trader

     

Language(s)

The entity is handling the procedure in the following languages:

  • English

Average length of the procedure (in days or months)

  • The procedure has an average length of 60 days

Conduct of the procedure

  • The procedure is done: in writing, orally

  • The entity does not require the physical presence of the parties and/or of their representative

     

Outcome of the procedure

  • The procedure is non-binding

Grounds for refusal

  • The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally

  • The dispute is frivolous or vexatious

  • The complaint is being or has previously been considered by another dispute resolution body or by a court

  • The consumer has not submitted the complaint to the dispute resolution body within the required time limit

back


Follow us on twitter @ctsi_uk

© 2020 Chartered Trading Standards Institute. All rights reserved.

1 Sylvan Court Sylvan Way, Southfields Business Park, Basildon, Essex, SS15 6TH.
Company no. RC000879


Website by: