ADR Group - Gambling

Contact details

Address

160 Fleet Street
London
EC4A2DQ
United Kingdom

Contact information

 

Type or sector of disputes

The entity is competent for disputes in the following sectors

• Leisure Services
• Gambling, lotteries

The entity is competent for disputes against traders established in

• United Kingdom

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Procedure

Fees

• No fees have to be paid by the consumer
• Fees have to be paid by the trader
• Fixed fee

Language(s)

The entity is handling the procedure in the following languages:

• English
• French
• German
• Greek

Average length of the procedure (in days or months)

• The procedure has an average length of 90 days

Conduct of the procedure

• The procedure is done: in writing , orally

• The entity requires the physical presence of the parties and/or their representative in some cases

Outcome of the procedure

• The procedure is binding on traders

Grounds for refusal

• The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
• The dispute is frivolous or vexatious
• The complaint is being or has previously been considered by another dispute resolution body or by a court
• The consumer has not submitted the complaint to the dispute resolution body within the required time limit
• Dealing with the dispute will seriously affect the functioning of the dispute resolution body

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