Login / RegisterAssociation of British Travel Agents ABTA
ABTA are a member’s scheme, whose members are required to abide by their code of conduct, which includes engaging in the ADR process once any internal complaints procedure has been exhausted. ABTA have a two stage ADR process. Only stage one is approved for the purposes of the ADR Regulations. There is no fee to the consumer for stage one ADR. To accept a consumer’s complaint, the business must be a member of ABTA, please check here.
Contact details
Address
30 Park Street
London, SE19EQ
United Kingdom
Contact information
Email address: [email protected]
Website: http://www.abta.com
Phone: 0203 117 0599
Type or sector of disputes
The entity is competent for disputes in the following sector
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Leisure Services
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Package travel
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Travel agency services
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Services related to sports and hobbies
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Cultural and entertainment services
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Other leisure services
The entity is competent for disputes against traders established in
- United Kingdom
Procedure
Fees
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No fees have to be paid by the consumer
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No fees have to be paid by the trader
Language(s)
The entity is handling the procedure in the following languages:
- English
Average length of the procedure (in days or months)
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The procedure has an average length of 50 day(s)
Conduct of the procedure
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The procedure is done: in writing
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The entity does not require the physical presence of the parties and/or of their representative
Outcome of the procedure
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The procedure is non-binding
Grounds for refusal
- Dealing with the dispute will seriously affect the functioning of the dispute resolution body
