Association of British Travel Agents ABTA

ABTA are a member’s scheme, whose members are required to abide by their code of conduct, which includes engaging in the ADR process once any internal complaints procedure has been exhausted. ABTA have a two stage ADR process.  Only stage one is approved for the purposes of the ADR Regulations. There is no fee to the consumer for stage one ADR. To accept a consumer’s complaint, the business must be a member of ABTA, please check here.

Contact details

Address

30 Park Street
London, SE19EQ
United Kingdom

Contact information

Email address: [email protected]
Website: http://www.abta.com
Phone: 0203 117 0599

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Type or sector of disputes

The entity is competent for disputes in the following sector

• Leisure Services

• Package travel

• Travel agency services

• Services related to sports and hobbies

• Cultural and entertainment services

• Other leisure services

The entity is competent for disputes against traders established in

• United Kingdom

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Procedure

Fees

• No fees have to be paid by the consumer

• No fees have to be paid by the trader

Language(s)

The entity is handling the procedure in the following languages:

• English

Average length of the procedure (in days or months)

• The procedure has an average length of 50 day(s)

Conduct of the procedure

• The procedure is done: in writing

• The entity does not require the physical presence of the parties and/or of their representative 

Outcome of the procedure

• The procedure is non-binding

Grounds for refusal

• Dealing with the dispute will seriously affect the functioning of the dispute resolution body

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