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AviationADR – Aviation Alternative Dispute Resolution

AviationADR –  Aviation Alternative Dispute Resolution

Aviation ADR (a trading name of Consumer Dispute Resolution Limited (CDRL) )  is an independent non-statutory organisation and an approved ADR provider. It provides consumers with independent redress of complaints relating to acts or omissions of Airlines in relation to Passengers / consumers rights when they use the services of an airline. This service is free for consumers.

To see if they cover your airline visit https://www.caa.co.uk/Passengers/Resolving-travel-problems/How-the-CAA-can-help/Alternative-dispute-resolution/


Contact details


12 Walker Ave, Stratford Office Village
Wolverton Mill, Milton Keynes, MK12 5TW
United Kingdom

Contact information
Email address: [email protected]
Website: https://www.aviationadr.org.uk
Phone: 0203 540 8063

Type or sector of disputes

The entity is competent for disputes in the following sectors

  • Transport services
  • Airlines

The entity is competent for disputes against traders established in

  • United Kingdom
  • Belgium
  • Bulgaria
  • Croatia
  • Cyprus
  • Czech Republic
  • Denmark
  • Estonia
  • Finland
  • France
  • Germany
  • Greece
  • Hungary
  • Iceland
  • Ireland
  • Italy
  • Latvia
  • Liechtenstein
  • Lithuania
  • Luxembourg
  • Malta
  • Netherlands
  • Norway
  • Poland
  • Portugal
  • Romania
  • Slovakia
  • Slovenia
  • Spain
  • Sweden



  • No fees have to be paid by the consumer
  • Fees have to be paid by the trader
  • Trader fees vary


The entity is handling the procedure in the following languages:

  • Czech
  • English
  • French
  • German
  • Latvian
  • Polish

 Average length of the procedure (in days or months)

  •  The procedure has an average length of 90 day(s)

 Conduct of the procedure

  • The procedure is done: in writing, orally
  • The entity does not require the physical presence of the parties and/or of their representative

 Outcome of the procedure

  •  The procedure is binding on traders

Grounds for refusal

  • The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
  • The dispute is frivolous or vexatious
  • The complaint is being or has previously been considered by another dispute resolution body or by a court
  • The value of the claim is below or above the required threshold
  • The consumer has not submitted the complaint to the dispute resolution body within the required time limit
  • Dealing with the dispute will seriously affect the functioning of the dispute resolution body

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