Login / RegisterAviationADR – Aviation Alternative Dispute Resolution
Aviation ADR (a trading name of Consumer Dispute Resolution Limited (CDRL) ) is an independent non-statutory organisation and an approved ADR provider. It provides consumers with independent redress of complaints relating to acts or omissions of Airlines in relation to Passengers / consumers rights when they use the services of an airline. This service is free for consumers.
To see if they cover your airline visit https://www.caa.co.uk/Passengers/Resolving-travel-problems/How-the-CAA-can-help/Alternative-dispute-resolution/
Contact details
Address
12 Walker Ave, Stratford Office Village
Wolverton Mill, Milton Keynes, MK12 5TW
United Kingdom
Contact information
Email address: [email protected]
Website: https://www.aviationadr.org.uk
Phone: 0203 540 8063
Type or sector of disputes
The entity is competent for disputes in the following sectors
- Transport services
- Airlines
The entity is competent for disputes against traders established in
- United Kingdom
- Belgium
- Bulgaria
- Croatia
- Cyprus
- Czech Republic
- Denmark
- Estonia
- Finland
- France
- Germany
- Greece
- Hungary
- Iceland
- Ireland
- Italy
- Latvia
- Liechtenstein
- Lithuania
- Luxembourg
- Malta
- Netherlands
- Norway
- Poland
- Portugal
- Romania
- Slovakia
- Slovenia
- Spain
- Sweden
Procedure
Fees
- No fees have to be paid by the consumer
- Fees have to be paid by the trader
- Trader fees vary
Language(s)
The entity is handling the procedure in the following languages:
- Czech
- English
- French
- German
- Latvian
- Polish
Average length of the procedure (in days or months)
- The procedure has an average length of 90 day(s)
Conduct of the procedure
- The procedure is done: in writing, orally
- The entity does not require the physical presence of the parties and/or of their representative
Outcome of the procedure
- The procedure is binding on traders
Grounds for refusal
- The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
- The dispute is frivolous or vexatious
- The complaint is being or has previously been considered by another dispute resolution body or by a court
- The value of the claim is below or above the required threshold
- The consumer has not submitted the complaint to the dispute resolution body within the required time limit
- Dealing with the dispute will seriously affect the functioning of the dispute resolution body
