CCWE - Consumer Code for Weddings & Events

 

Contact details

Address

Premier House

1st Floor

1-5 Argyle Way

Stevenage

SG1 2AD

Contact information
Tel : 0330 094 0365

E-Mail: [email protected]

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Type or sector of disputes

The entity is competent for disputes in the following sectors

Consumer Goods

• Food - Other
• Non-alcoholic beverages
• Alcoholic Beverages
• Clothing (including tailor made goods) and footwear
• Books, magazines, newspapers, stationery (excluding postal delivery)
• Cosmetics and toiletries for personal care
• Jewellery, silverware, clocks, watches and accessories
• other

General Consumer Services

• Cleaning, repair and hiring of clothing and footwear
• Other

Leisure Services

• Hotels and other holiday accommodation
• Restaurants and bars
• Cultural and entertainment services
• Other leisure services

Transport Services

• Rental services

 

The entity is competent for disputes against traders established in

• United Kingdom

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Procedure

Fees

• No fee to the consumer

Language(s)

The entity is handling the procedure in the following languages:

• English

Average length of the procedure (in days or months)

• The average length of the procedure is 40 days

Conduct of the procedure

• The procedure can be conducted orally and in writing

Outcome of the procedure

• The outcome of the procedure is binding on the trader upon agreement of both parties

Grounds for refusal

• Dealing with the dispute will seriously affect the functioning of the dispute resolution body
• The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
• The dispute is frivolous or vexatious
• The complaint is being or has previously been considered by another dispute resolution body or by a court
• The consumer has not submitted the complaint to the dispute resolution body within the required time limit

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