Login IconLogin / Register/ Consumer Helpline delivered by Citizens Advice 0808 223 1133

ADR Approved Bodies

Centre for Effective Dispute Resolution

Centre for Effective Dispute Resolution

CEDR  offer ADR for a number of different business sectors.  Generally they conduct ADR on behalf of Trade Bodies.  A full list can be found in their website which also indicates if the scheme is an approved scheme.  Please click here for more information.


Contact details


70 Fleet Street

United Kingdom

Contact information

Email address: applications@cedr.com
Phone: 02075203800

Type or sector of disputes

The entity is competent for disputes in the following sectors

  • Consumer Goods
  • New cars
  • Second-hand cars
  • Energy and Water
  • Water
  • Financial Services
  • Non-life Insurance - Home and property
  • General Consumer Services
  • Construction of new houses
  • Funeral services
  • Health
  • Health services
  • Leisure Services
  • Package travel
  • Travel agency services
  • Timeshare and similar
  • Gambling, lotteries
  • Postal services and electronic communications
  • Postal services & couriers
  • Mobile telephone services
  • Internet services

The entity is competent for disputes against traders established in

  • United Kingdom



  • Fees have to be paid by the consumer
    Variable fee
  • Fees have to be paid by the trader
    Variable fee


The entity is handling the procedure in the following languages:

  • English

Average length of the procedure (in days or months)

  • The procedure has an average length of 52 days

Conduct of the procedure

  • The procedure is done: in writing
  • The entity does not require the physical presence of the parties and/or of their representative

Outcome of the procedure

  • The procedure is binding on consumers and traders

Grounds for refusal

  • The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
  • The dispute is frivolous or vexatious
  • The complaint is being or has previously been considered by another dispute resolution body or by a court
  • The value of the claim is below or above the required threshold
  • The consumer has not submitted the complaint to the dispute resolution body within the required time limit
  • Dealing with the dispute will seriously affect the functioning of the dispute resolution body


© 2023 Chartered Trading Standards Institute. All rights reserved.

1 Sylvan Court Sylvan Way, Southfields Business Park, Basildon, Essex, SS15 6TH.
Company no. RC000879

Investors in People and Customer excellence award logos

Website by: