Login / RegisterCommunications Ombudsman
We’re approved by Ofcom - the UK communications regulator - to independently handle disputes between consumers and communications providers who are signed up to our scheme.
Click here to find out which providers are members.
Contact details
Address
Communications Ombudsman
P.O Box 730
Warrington
WA4 6WU.
Contact information
Type or sector of disputes
The entity is competent for disputes in the following sectors
Electronic communications
-
- Fixed telephone services
- Mobile telephone services
- Internet services
- Television services
- Other communication services
The entity is competent for disputes initiated by
- Consumers against traders (C2B)
The entity is competent for disputes against traders established in
- Austria
- Belgium
- Bulgaria
- Croatia
- Cyprus
- Czech Republic
- Denmark
- Estonia
- Finland
- France
- Germany
- Greece
- Hungary
- Ireland
- Italy
- Latvia
- Lithuania
- Luxembourg
- Malta
- Netherlands
- Poland
- Portugal
- Romania
- Slovakia
- Slovenia
- Spain
- Sweden
- United Kingdom
Procedure
Fees
- No fees have to be paid by the consumer
- Fees have to be paid by the trader
- Variable fee
-
Case fees up to £335 (plus VAT)
Subscriptions from £600 (plus VAT) per annum, dependant on volume
Language(s)
The entity is handling the procedure in the following languages:
- Bulgarian
- Croatian
- Czech
- Danish
- Dutch
- English
- Estonian
- French
- German
- Greek
- Hungarian
- Icelandic
- Italian
- Latvian
- Lithuanian
- Maltese
- Norwegian
- Polish
- Portuguese
- Romanian
- Slovak
- Slovenian
- Spanish
Average length of the procedure (in days or months)
- The procedure has an average length of 56 days
Conduct of the procedure
- The procedure is done: in writing , orally
- The entity does not require the physical presence of the parties and/or of their representative
Outcome of the procedure
- The procedure is binding upon agreement by one or both parties
Grounds for refusal
